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Article ID: 952664 - Last Review: October 8, 2011 - Revision: 4.0

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SYMPTOMS

On a Windows Server 2008-based or a Windows Vista-based computer, the Event Log service may stop responding (hang) because of a deadlock. This deadlock may occur if a remote event subscription is disconnected from the Windows Server 2008-based computer while a client computer is delivering events.

Because of this issue, any applications that use the Event Log service to access event logs may stop responding.

RESOLUTION

Update information

To resolve this problem, download and install the update that is appropriate for your operating system.

The following files are available for download from the Microsoft Download Center:

Windows Server 2008 for Itanium-based Systems

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Download
Download the Update for Windows Server 2008 for Itanium-based Systems (KB952664) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=422436D5-DF2A-4BA4-90AE-212DBEFC5E28)

Windows Server 2008, 64-bit versions

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Download
Download the Update for Windows Server 2008 x64 Edition (KB952664) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=AB6AC072-5AF8-4011-B21C-81C051E9688C)

Windows Vista, 64-bit versions

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Download
Download the Update for Windows Vista for x64-based Systems (KB952664) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=DB0F63EF-3148-4E0F-ADAB-8FEED147597F)

Windows Server 2008

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Download
Download the Update for Windows Server 2008 (KB952664) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=F304B399-C800-4EE8-8FA3-505361F66B72)

Windows Vista

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Download
Download the Update for Windows Vista (KB952664) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyId=05D2996B-0395-48E7-A987-6995F8C27E49)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running one of the following:
  • Windows Vista
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista file information note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

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File nameFile versionFile sizeDateTimePlatform
Wevtapi.dll6.0.6000.20865244,73624-Jun-200804:30x86
Wevtapi.dll6.0.6001.22209250,36824-Jun-200804:22x86
Wevtsvc.dll6.0.6000.20865990,20824-Jun-200804:30x86
Wevtsvc.dll6.0.6001.222091,014,78424-Jun-200804:22x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista

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File nameFile versionFile sizeDateTimePlatform
Wevtapi.dll6.0.6000.20865390,14424-Jun-200804:34x64
Wevtapi.dll6.0.6001.22209393,21624-Jun-200804:56x64
Wevtsvc.dll6.0.6000.208651,450,49624-Jun-200804:34x64
Wevtsvc.dll6.0.6001.222091,487,36024-Jun-200804:56x64
Wevtapi.dll6.0.6000.20865244,73624-Jun-200804:30x86
Wevtapi.dll6.0.6001.22209250,36824-Jun-200804:22x86

For all supported Itanium-based versions of Windows Server 2008

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File nameFile versionFile sizeDateTimePlatform
Wevtapi.dll6.0.6001.22209801,79224-Jun-200804:39IA-64
Wevtsvc.dll6.0.6001.222092,691,58424-Jun-200804:39IA-64
Wevtapi.dll6.0.6001.22209250,36824-Jun-200804:22x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

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File nameFile versionFile sizeDateTimePlatform
Package_for_kb952664_client_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42624-Jun-200822:27Not Applicable
Package_for_kb952664_client_1~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,36724-Jun-200822:27Not Applicable
Package_for_kb952664_client~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,71324-Jun-200822:27Not Applicable
Package_for_kb952664_sc_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42224-Jun-200822:27Not Applicable
Package_for_kb952664_sc~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42324-Jun-200822:27Not Applicable
Package_for_kb952664_server_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42524-Jun-200822:27Not Applicable
Package_for_kb952664_server~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43124-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42224-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,43024-Jun-200822:27Not Applicable
Package_for_kb952664_winpe_0~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42024-Jun-200822:27Not Applicable
Package_for_kb952664_winpe~31bf3856ad364e35~x86~~6.0.3.0.mumNot Applicable1,42424-Jun-200822:27Not Applicable
X86_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6000.20865_none_aa988411816d64c0.manifestNot Applicable5,05324-Jun-200806:24Not Applicable
X86_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6001.22209_none_acc3a3677e5fb367.manifestNot Applicable5,05324-Jun-200805:56Not Applicable
X86_microsoft-windows-eventlog_31bf3856ad364e35_6.0.6000.20865_none_db2bde0f2efc61dd.manifestNot Applicable43,98124-Jun-200806:22Not Applicable
X86_microsoft-windows-eventlog_31bf3856ad364e35_6.0.6001.22209_none_dd56fd652beeb084.manifestNot Applicable43,98124-Jun-200805:41Not Applicable

Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008

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File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6000.20865_none_06b71f9539cad5f6.manifestNot Applicable5,06924-Jun-200815:20Not Applicable
Amd64_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6001.22209_none_08e23eeb36bd249d.manifestNot Applicable5,06924-Jun-200809:41Not Applicable
Amd64_microsoft-windows-eventlog_31bf3856ad364e35_6.0.6000.20865_none_374a7992e759d313.manifestNot Applicable44,24924-Jun-200815:18Not Applicable
Amd64_microsoft-windows-eventlog_31bf3856ad364e35_6.0.6001.22209_none_397598e8e44c21ba.manifestNot Applicable44,24924-Jun-200809:39Not Applicable
Package_for_kb952664_client_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43424-Jun-200822:27Not Applicable
Package_for_kb952664_client_1~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,37524-Jun-200822:27Not Applicable
Package_for_kb952664_client~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,72324-Jun-200822:27Not Applicable
Package_for_kb952664_sc_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43024-Jun-200822:27Not Applicable
Package_for_kb952664_sc~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43124-Jun-200822:27Not Applicable
Package_for_kb952664_server_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43324-Jun-200822:27Not Applicable
Package_for_kb952664_server~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43924-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43024-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43824-Jun-200822:27Not Applicable
Package_for_kb952664_winpe_0~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,42824-Jun-200822:27Not Applicable
Package_for_kb952664_winpe~31bf3856ad364e35~amd64~~6.0.3.0.mumNot Applicable1,43224-Jun-200822:27Not Applicable
X86_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6000.20865_none_aa988411816d64c0.manifestNot Applicable5,05324-Jun-200806:24Not Applicable
X86_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6001.22209_none_acc3a3677e5fb367.manifestNot Applicable5,05324-Jun-200805:56Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

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File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6001.22209_none_acc5475d7e5dbc63.manifestNot Applicable5,06124-Jun-200807:11Not Applicable
Ia64_microsoft-windows-eventlog_31bf3856ad364e35_6.0.6001.22209_none_dd58a15b2becb980.manifestNot Applicable44,23924-Jun-200807:09Not Applicable
Package_for_kb952664_sc_0~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,42524-Jun-200822:27Not Applicable
Package_for_kb952664_sc~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,42724-Jun-200822:27Not Applicable
Package_for_kb952664_server_0~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,42924-Jun-200822:27Not Applicable
Package_for_kb952664_server~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,43524-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv_0~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,42624-Jun-200822:27Not Applicable
Package_for_kb952664_winpesrv~31bf3856ad364e35~ia64~~6.0.3.0.mumNot Applicable1,43424-Jun-200822:27Not Applicable
X86_microsoft-windows-eventlog-api_31bf3856ad364e35_6.0.6001.22209_none_acc3a3677e5fb367.manifestNot Applicable5,05324-Jun-200805:56Not Applicable

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
Keywords: 
atdownload kbexpertiseadvanced kbfix kbqfe KB952664
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