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Article ID: 952979 - Last Review: January 20, 2012 - Revision: 3.2

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SYMPTOMS

When you use the Advanced Find function to view saved views in Microsoft Dynamics CRM 4.0, you may receive the following error message:
There was an error in showing this linked entity.
This problem occurs if the saved views were created in Microsoft Dynamics CRM 3.0, and you updated Microsoft Dynamics CRM 3.0 to Microsoft Dynamics CRM 4.0.

CAUSE

This problem occurs because the linked entities were related to one another directly, and the relationship did not include the intersect entity in Microsoft Dynamics CRM 3.0. However, in Microsoft Dynamics CRM 4.0, relationships must include the intersect entity to return the clauses correctly in the Advanced Find form. Because upgrading Microsoft Dynamics CRM does not change user queries that were created in Microsoft Dynamics CRM 3.0, the saved views generate an error message when you use them in Microsoft Dynamics CRM 4.0.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbfix kbautohotfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB952979
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