DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 953186 - Last Review: October 8, 2011 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

SYMPTOMS

Consider the following scenario. You are running Windows Vista or Windows Server 2008 on a computer that has multi-core processors. A driver on the computer calls the MmProbeAndLockPages routine asynchronously. In this scenario, data corruption may occur.

This problem occurs randomly. It typically occurs when the following conditions are true:
  • The computer has some graphics processing devices installed.
  • You are running a graphics-intensive application.
When this problem occurs, the system or the application may crash. The actual symptoms vary, depending on the specific drivers that are installed on the computer.

CAUSE

This issue occurs because of a race condition in the Memory Manager. When a driver calls the MmProbeAndLockPages routine, this routine may read some data that is being modified by another thread. Therefore, data corruption occurs. Depending on how the corrupted data is used, the application or the system may crash.

RESOLUTION

Windows Vista hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required. This hotfix can be applied on computers that are running Windows Vista or Windows Vista Service Pack 1 (SP1).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77702-Jul-200822:08Not Applicable
Package_2_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,94402-Jul-200822:08Not Applicable
Package_3_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_4_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_5_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_6_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77802-Jul-200822:08Not Applicable
Package_for_kb953186_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42602-Jul-200822:08Not Applicable
Package_for_kb953186_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36702-Jul-200822:08Not Applicable
Package_for_kb953186_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71302-Jul-200822:08Not Applicable
Package_for_kb953186_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42102-Jul-200822:08Not Applicable
Package_for_kb953186_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42302-Jul-200822:08Not Applicable
Package_for_kb953186_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42502-Jul-200822:08Not Applicable
Package_for_kb953186_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43102-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42202-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43002-Jul-200822:08Not Applicable
Package_for_kb953186_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42002-Jul-200822:08Not Applicable
Package_for_kb953186_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42402-Jul-200822:08Not Applicable
Update.mumNot Applicable3,57102-Jul-200822:08Not Applicable
X86_677f1177c50f3913f5177123ea067024_31bf3856ad364e35_6.0.6000.20870_none_98bd09759c2fb4c1.manifestNot Applicable69702-Jul-200822:08Not Applicable
X86_ecbe5518af18aaff8b505a9216e64f02_31bf3856ad364e35_6.0.6001.22214_none_4550a5b13e314679.manifestNot Applicable69702-Jul-200822:08Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20870_none_6a881237d052e1ff.manifestNot Applicable17,80602-Jul-200806:14Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22214_none_6cb3318dcd4530a6.manifestNot Applicable17,80602-Jul-200807:41Not Applicable
Ntkrnlpa.exe6.0.6000.208703,506,23202-Jul-200805:54Not Applicable
Ntoskrnl.exe6.0.6000.208703,472,95202-Jul-200805:56Not Applicable
Ntkrnlpa.exe6.0.6001.222143,601,46402-Jul-200807:04Not Applicable
Ntoskrnl.exe6.0.6001.222143,549,24002-Jul-200807:04Not Applicable
Windows Vista, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_09314b03726581be4ce59bab6f2076f9_31bf3856ad364e35_6.0.6001.22214_none_4d193375dcc807aa.manifestNot Applicable70102-Jul-200822:08Not Applicable
Amd64_72cc702061e672fbf4380de2e1d6fd53_31bf3856ad364e35_6.0.6000.20870_none_2620317d2882cb83.manifestNot Applicable70102-Jul-200822:08Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20870_none_c6a6adbb88b05335.manifestNot Applicable16,51202-Jul-200807:14Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22214_none_c8d1cd1185a2a1dc.manifestNot Applicable16,51202-Jul-200807:38Not Applicable
Package_1_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78702-Jul-200822:08Not Applicable
Package_2_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,95602-Jul-200822:08Not Applicable
Package_3_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_4_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_5_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_6_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78802-Jul-200822:08Not Applicable
Package_for_kb953186_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43402-Jul-200822:08Not Applicable
Package_for_kb953186_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37502-Jul-200822:08Not Applicable
Package_for_kb953186_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72302-Jul-200822:08Not Applicable
Package_for_kb953186_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42902-Jul-200822:08Not Applicable
Package_for_kb953186_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43102-Jul-200822:08Not Applicable
Package_for_kb953186_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43302-Jul-200822:08Not Applicable
Package_for_kb953186_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43902-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43002-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43802-Jul-200822:08Not Applicable
Package_for_kb953186_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42802-Jul-200822:08Not Applicable
Package_for_kb953186_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43202-Jul-200822:08Not Applicable
Update.mumNot Applicable3,59702-Jul-200822:08Not Applicable
Ntoskrnl.exe6.0.6000.208704,416,56802-Jul-200806:43x64
Ntoskrnl.exe6.0.6001.222144,694,58402-Jul-200806:05x64

Windows Server 2008 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77702-Jul-200822:08Not Applicable
Package_2_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,94402-Jul-200822:08Not Applicable
Package_3_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_4_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_5_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_6_for_kb953186~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,77802-Jul-200822:08Not Applicable
Package_for_kb953186_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42602-Jul-200822:08Not Applicable
Package_for_kb953186_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36702-Jul-200822:08Not Applicable
Package_for_kb953186_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71302-Jul-200822:08Not Applicable
Package_for_kb953186_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42102-Jul-200822:08Not Applicable
Package_for_kb953186_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42302-Jul-200822:08Not Applicable
Package_for_kb953186_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42502-Jul-200822:08Not Applicable
Package_for_kb953186_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43102-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42202-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43002-Jul-200822:08Not Applicable
Package_for_kb953186_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42002-Jul-200822:08Not Applicable
Package_for_kb953186_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42402-Jul-200822:08Not Applicable
Update.mumNot Applicable3,57102-Jul-200822:08Not Applicable
X86_677f1177c50f3913f5177123ea067024_31bf3856ad364e35_6.0.6000.20870_none_98bd09759c2fb4c1.manifestNot Applicable69702-Jul-200822:08Not Applicable
X86_ecbe5518af18aaff8b505a9216e64f02_31bf3856ad364e35_6.0.6001.22214_none_4550a5b13e314679.manifestNot Applicable69702-Jul-200822:08Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20870_none_6a881237d052e1ff.manifestNot Applicable17,80602-Jul-200806:14Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22214_none_6cb3318dcd4530a6.manifestNot Applicable17,80602-Jul-200807:41Not Applicable
Ntkrnlpa.exe6.0.6000.208703,506,23202-Jul-200805:54Not Applicable
Ntoskrnl.exe6.0.6000.208703,472,95202-Jul-200805:56Not Applicable
Ntkrnlpa.exe6.0.6001.222143,601,46402-Jul-200807:04Not Applicable
Ntoskrnl.exe6.0.6001.222143,549,24002-Jul-200807:04Not Applicable
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_cfdfad70696ed135dd3d53840bbf8b7a_31bf3856ad364e35_6.0.6001.22214_none_34f89353633bd758.manifestNot Applicable69902-Jul-200822:08Not Applicable
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22214_none_6cb4d583cd4339a2.manifestNot Applicable16,81902-Jul-200807:48Not Applicable
Package_1_for_kb953186~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,78202-Jul-200822:08Not Applicable
Package_2_for_kb953186~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,78702-Jul-200822:08Not Applicable
Package_3_for_kb953186~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,78702-Jul-200822:08Not Applicable
Package_for_kb953186_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42502-Jul-200822:08Not Applicable
Package_for_kb953186_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42602-Jul-200822:08Not Applicable
Package_for_kb953186_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42902-Jul-200822:08Not Applicable
Package_for_kb953186_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43402-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42602-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43302-Jul-200822:08Not Applicable
Update.mumNot Applicable2,42302-Jul-200822:08Not Applicable
Ntoskrnl.exe6.0.6001.222149,494,07202-Jul-200806:53IA-64
Windows Server 2008, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_09314b03726581be4ce59bab6f2076f9_31bf3856ad364e35_6.0.6001.22214_none_4d193375dcc807aa.manifestNot Applicable70102-Jul-200822:08Not Applicable
Amd64_72cc702061e672fbf4380de2e1d6fd53_31bf3856ad364e35_6.0.6000.20870_none_2620317d2882cb83.manifestNot Applicable70102-Jul-200822:08Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6000.20870_none_c6a6adbb88b05335.manifestNot Applicable16,51202-Jul-200807:14Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22214_none_c8d1cd1185a2a1dc.manifestNot Applicable16,51202-Jul-200807:38Not Applicable
Package_1_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78702-Jul-200822:08Not Applicable
Package_2_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,95602-Jul-200822:08Not Applicable
Package_3_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_4_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_5_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,79202-Jul-200822:08Not Applicable
Package_6_for_kb953186~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,78802-Jul-200822:08Not Applicable
Package_for_kb953186_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43402-Jul-200822:08Not Applicable
Package_for_kb953186_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37502-Jul-200822:08Not Applicable
Package_for_kb953186_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72302-Jul-200822:08Not Applicable
Package_for_kb953186_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42902-Jul-200822:08Not Applicable
Package_for_kb953186_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43102-Jul-200822:08Not Applicable
Package_for_kb953186_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43302-Jul-200822:08Not Applicable
Package_for_kb953186_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43902-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43002-Jul-200822:08Not Applicable
Package_for_kb953186_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43802-Jul-200822:08Not Applicable
Package_for_kb953186_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42802-Jul-200822:08Not Applicable
Package_for_kb953186_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43202-Jul-200822:08Not Applicable
Update.mumNot Applicable3,59702-Jul-200822:08Not Applicable
Ntoskrnl.exe6.0.6000.208704,416,56802-Jul-200806:43x64
Ntoskrnl.exe6.0.6001.222144,694,58402-Jul-200806:05x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the MmProbeAndLockPages routine, visit the following Microsoft Developer Network Web site:
http://msdn.microsoft.com/en-us/library/ms802929.aspx (http://msdn.microsoft.com/en-us/library/ms802929.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB953186
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support