You upgrade a computer that uses a processor other
than an Intel processor to Windows XP Service Pack 2 (SP2) or to Windows
XP Service Pack 3 (SP3). Then, you
restart the computer. After you do this, you may receive the following error message:
A problem has been detected and
Windows has been shut down to prevent damage to your computer...
*** STOP: 0x0000007E (0xC0000005,
0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
When Physical Address Extensions (PAE) is enabled, you may receive
the following error message:
- The results of a Stop error message may vary, depending on
the computer's system failure settings.
- The parameters that are inside the parentheses of the
technical information for the Stop error message may vary, depending on the
computer's configuration. However, when this specific problem occurs, the first
parameter is always "C0000005."
- Not all Stop 0x0000007E error messages are caused by this problem.
This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor.
Most computers include an image that the manufacturer
created by using the Sysprep tool. Sysprep lets the
computer manufacturer generate an image that can be used on different
The problem that is mentioned in the "Symptoms" section may occur if
the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor.
In this configuration, the Intel processor driver
(Intelppm.sys) may try to load after the
computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from
the original Sysprep image.
For more information about unsupported scenarios in which you deploy a
Sysprep image on a destination computer that has a different vendor's processor, click the following article number to view the article in the Microsoft Knowledge Base:
Unsupported Sysprep scenarios
We do not support using Sysprep to install an operating system
from an image if the image was created by using a computer that has a different
processor. For example, you cannot create a Sysprep image on a computer that
has an Intel processor and then deploy the image to a computer that has an AMD
This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
To work around this issue, follow these steps:
- Restart your computer in safe mode.
For more information about safe mode in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
A description of the Safe Mode Boot options in Windows XP
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following registry key:
- In the right pane, right-click the Start entry, and then click Modify.
- In the Value data box, type 4, and then click OK.
- Exit Registry Editor.
- Restart your computer.
To work around this issue, run the recovery console by using the Windows XP CD. Then, select the recovery option. To run the Recovery Console from the Windows XP startup disk or from the Windows XP CD, follow these steps:
- Insert the Windows XP startup disk in the floppy disk drive. Or, insert the Windows XP CD in the CD drive. Then, restart the computer.
Note If you are prompted, click to select any options that are required to start the computer from the CD drive.
- When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
- If you have a dual-boot computer or a multiple-boot computer, select the installation that you want to access from the Recovery Console.
- When you are prompted, type the administrator password.
Note Press ENTER if the administrator password is blank.
- At the Recovery Console command prompt, type the following command, and then press ENTER:
- To exit the Recovery Console and to restart the computer, type exit at the Recovery Console command prompt, and then press ENTER.
following file is available for download from the Microsoft Download
the Update for Windows XP (KB953356) package
Collapse this imageExpand this image
For more information about how to
download Microsoft support files, click the following article number to view
the article in the Microsoft Knowledge Base:
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help prevent
any unauthorized changes to the file.
To install this update, you must have Windows XP SP2 or
Windows XP SP3 installed.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows
XP service pack
You must restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
To use one of the updates in this package, you do not have to make any changes to the registry.
The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone
tab in the Date and Time
item in Control Panel.
Collapse this tableExpand this table
|File name||File version||File
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how to
troubleshoot "Stop 0x0000007E" errors, click the following article number to view the article in the Microsoft Knowledge Base:
to troubleshoot a Stop 0x0000007E error in Windows XP
For more information about a workaround for this problem, click the following article number to view the article in the Microsoft Knowledge Base:
receive a “Stop 0x0000007E” error message after you upgrade to Windows XP
Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
For more information about steps to take
before you install Windows XP Service Pack 3, click the following article
number to view the article in the Microsoft Knowledge Base:
Steps to take before you install Windows XP Service Pack 3
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are
manufactured by companies that are independent of Microsoft. Microsoft makes no
warranty, implied or otherwise, about the performance or reliability of these