After you install Windows XP Service Pack 3 (SP3), Device
Manager may not show any devices and the Network Connections
item in Control Panel may not show any
This problem may occur when an antivirus
application is running during the installation of Windows XP SP3.
This problem occurs when the Fixccs.exe process is called
during the Windows XP SP3 installation. This process creates some intermediate
registry subkeys, and it later deletes these subkeys. In some cases, some
antivirus applications may not let the Fixccs.exe process delete these
intermediate registry subkeys.
When this problem occurs, certain
applications, such as Device Manager and the Network Connections
item in Control Panel, may be unable to
enumerate the device or the connection instances. These applications will
report a blank status even though devices and connections still function as
The following file is available for download from the Microsoft Download Center:
Download the Update for Windows XP (KB953979) package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
To use this hotfix, you must have Windows XP Service Pack 3
installed on the computer.
For more information, click the following article
number to view the article in the Microsoft Knowledge Base:
How to obtain the latest Windows XP service pack
To apply this hotfix, you must restart the computer in Safe Mode. See the "How to apply the hotfix" section for information about how to restart and apply the hotfix.
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
tab in the Date and Time
item in Control
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|File name||File version||File
How to apply the hotfix
- Download the hotfix package.
Important The remaining steps must be completed in Safe Mode.
- Restart the computer in Safe Mode. To restart the computer
in Safe Mode, follow these steps.
Note Print these instructions before you continue.
- Click Start, and then click
- In the Shut Down Windows dialog box,
select Restart in the What do you want the computer to
do list, and then click OK.
- After the computer restarts but before Windows XP
starts, press F8.
- Use the arrow keys to select the Safe
Mode option, and then press ENTER.
the hotfix that you downloaded.
To do this, follow these steps:
- Double-click the hotfix package. This step extracts the Fixccs.exe file.
- Select a location to which you want to save the file.
- Click OK when the file is extracted.
and double-click the Fixccs.exe file. A Command Prompt window opens, and the
necessary tasks are performed. The Command Prompt window closes automatically after all tasks are
the necessary tasks are completed, restart the computer in normal mode.
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
For more information, click the
following article numbers to view the articles in the Microsoft Knowledge Base:
Device Manager and Network Connections may be blank after you install Windows XP Service Pack 3
Steps to take before you install Windows XP Service Pack 3
Description of the standard terminology that is used to describe Microsoft software updates