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Article ID: 954436 - Last Review: October 8, 2011 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs) .

On This Page

SYMPTOMS

Consider the following scenario:
  • You configure a computer to use the Windows Aero color scheme feature.
  • You capture a screen shot by pressing PRINT SCREEN on the keyboard.
  • You move or resize the target window while you capture the screen shot.
In this scenario, the screen freezes, and you have to restart the computer.

This problem occurs when the computer is running one of the following:
  • Windows Vista that has hotfix 937229 installed
  • Windows Vista SP1
  • Windows Server 2008
Notes
  • When you press PRINT SCREEN to capture a screen shot, the BitBlt function or the StretchBlt function is called.
  • If you use an application that calls the BitBlt function or the StretchBlt function, this problem may also occur.

CAUSE

This problem occurs because of an error in the Win32k.sys file.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following:
  • Windows Vista
  • Windows Vista Service Pack 1
  • Windows Server 2008

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77420-Jun-200821:06Not applicable
Package_2_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94120-Jun-200821:06Not applicable
Package_3_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_4_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_5_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_6_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77520-Jun-200821:06Not applicable
Package_for_kb954436_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42620-Jun-200821:06Not applicable
Package_for_kb954436_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36720-Jun-200821:06Not applicable
Package_for_kb954436_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71320-Jun-200821:06Not applicable
Package_for_kb954436_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42120-Jun-200821:06Not applicable
Package_for_kb954436_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42320-Jun-200821:06Not applicable
Package_for_kb954436_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42520-Jun-200821:06Not applicable
Package_for_kb954436_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43120-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42220-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43020-Jun-200821:06Not applicable
Package_for_kb954436_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42020-Jun-200821:06Not applicable
Package_for_kb954436_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42420-Jun-200821:06Not applicable
Update.mumNot applicable3,57120-Jun-200821:06Not applicable
X86_3d3de2e41d631a38d5e89f7b350c5f89_31bf3856ad364e35_6.0.6000.20862_none_320523945f21c36f.manifestNot applicable69420-Jun-200821:06Not applicable
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_b757fad1b6acb014.manifestNot applicable6,54320-Jun-200806:47Not applicable
Win32k.sys6.0.6000.208622,028,54420-Jun-200803:58x86
Windows Vista SP1 and Windows Server 2008, 32-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_1_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77420-Jun-200821:06Not applicable
Package_2_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,94120-Jun-200821:06Not applicable
Package_3_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_4_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_5_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_6_for_kb954436~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,77520-Jun-200821:06Not applicable
Package_for_kb954436_client_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42620-Jun-200821:06Not applicable
Package_for_kb954436_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36720-Jun-200821:06Not applicable
Package_for_kb954436_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71320-Jun-200821:06Not applicable
Package_for_kb954436_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42120-Jun-200821:06Not applicable
Package_for_kb954436_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42320-Jun-200821:06Not applicable
Package_for_kb954436_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42520-Jun-200821:06Not applicable
Package_for_kb954436_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43120-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42220-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43020-Jun-200821:06Not applicable
Package_for_kb954436_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42020-Jun-200821:06Not applicable
Package_for_kb954436_winpe~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42420-Jun-200821:06Not applicable
Update.mumNot applicable3,57120-Jun-200821:06Not applicable
X86_6cc825b4f0c834ceeec509c7f60ce28d_31bf3856ad364e35_6.0.6001.22207_none_70630ccc5680e4e5.manifestNot applicable69420-Jun-200821:06Not applicable
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_b9841a71b39e1812.manifestNot applicable6,54320-Jun-200807:02Not applicable
Win32k.sys6.0.6001.222072,032,12820-Jun-200804:02x86
Windows Vista, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_03b1d5503b82ac44577417c6de124519_31bf3856ad364e35_6.0.6000.20862_none_05d1ff36fd9fc841.manifestNot applicable1,03820-Jun-200821:06Not applicable
Amd64_e24ca11ab313e44bfcf28fc056bfefe0_31bf3856ad364e35_6.0.6000.20862_none_205394bfbd6fcda4.manifestNot applicable69820-Jun-200821:06Not applicable
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_137696556f0a214a.manifestNot applicable6,55920-Jun-200807:19Not applicable
Package_1_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,78420-Jun-200821:06Not applicable
Package_2_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,16720-Jun-200821:06Not applicable
Package_3_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_4_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_5_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_6_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,78520-Jun-200821:06Not applicable
Package_for_kb954436_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43420-Jun-200821:06Not applicable
Package_for_kb954436_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37520-Jun-200821:06Not applicable
Package_for_kb954436_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72320-Jun-200821:06Not applicable
Package_for_kb954436_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42920-Jun-200821:06Not applicable
Package_for_kb954436_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43120-Jun-200821:06Not applicable
Package_for_kb954436_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43320-Jun-200821:06Not applicable
Package_for_kb954436_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43920-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43020-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43820-Jun-200821:06Not applicable
Package_for_kb954436_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42820-Jun-200821:06Not applicable
Package_for_kb954436_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43220-Jun-200821:06Not applicable
Update.mumNot applicable3,59720-Jun-200821:06Not applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20862_none_1dcb40a7a36ae345.manifestNot applicable5,01320-Jun-200806:41Not applicable
Win32k.sys6.0.6000.208622,750,97620-Jun-200804:15x64
Windows Vista SP1 and Windows Server 2008, 64-bit versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_29be29c9923a12325661e080147336ef_31bf3856ad364e35_6.0.6001.22207_none_81ac6d0d6a264703.manifestNot applicable1,03820-Jun-200821:06Not applicable
Amd64_40d0731271c20f44d5256e913c0c9c9f_31bf3856ad364e35_6.0.6001.22207_none_7f98a811c571017c.manifestNot applicable69820-Jun-200821:06Not applicable
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_15a2b5f56bfb8948.manifestNot applicable6,55920-Jun-200807:56Not applicable
Package_1_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,78420-Jun-200821:06Not applicable
Package_2_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,16720-Jun-200821:06Not applicable
Package_3_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_4_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_5_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable2,00320-Jun-200821:06Not applicable
Package_6_for_kb954436~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,78520-Jun-200821:06Not applicable
Package_for_kb954436_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43420-Jun-200821:06Not applicable
Package_for_kb954436_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37520-Jun-200821:06Not applicable
Package_for_kb954436_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72320-Jun-200821:06Not applicable
Package_for_kb954436_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42920-Jun-200821:06Not applicable
Package_for_kb954436_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43120-Jun-200821:06Not applicable
Package_for_kb954436_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43320-Jun-200821:06Not applicable
Package_for_kb954436_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43920-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43020-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43820-Jun-200821:06Not applicable
Package_for_kb954436_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42820-Jun-200821:06Not applicable
Package_for_kb954436_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43220-Jun-200821:06Not applicable
Update.mumNot applicable3,59720-Jun-200821:06Not applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_1ff76047a05c4b43.manifestNot applicable5,01320-Jun-200806:56Not applicable
Win32k.sys6.0.6001.222072,741,76020-Jun-200804:33x64
Windows Server 2008, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_4b0cfd6ffa7851d0cedcd734a76132fb_31bf3856ad364e35_6.0.6001.22207_none_3fab83ff758332df.manifestNot applicable1,03620-Jun-200821:06Not applicable
Ia64_70b9ad122158f834b3e37132f00161b5_31bf3856ad364e35_6.0.6001.22207_none_064abdadd501bf5b.manifestNot applicable69620-Jun-200821:06Not applicable
Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_b985be67b39c210e.manifestNot applicable6,55120-Jun-200808:06Not applicable
Package_1_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,77920-Jun-200821:06Not applicable
Package_2_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,99820-Jun-200821:06Not applicable
Package_3_for_kb954436~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,99820-Jun-200821:06Not applicable
Package_for_kb954436_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42520-Jun-200821:06Not applicable
Package_for_kb954436_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42620-Jun-200821:06Not applicable
Package_for_kb954436_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42920-Jun-200821:06Not applicable
Package_for_kb954436_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43420-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42620-Jun-200821:06Not applicable
Package_for_kb954436_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43320-Jun-200821:06Not applicable
Update.mumNot applicable2,42320-Jun-200821:06Not applicable
Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6001.22207_none_1ff76047a05c4b43.manifestNot applicable5,01320-Jun-200806:56Not applicable
Win32k.sys6.0.6001.222076,639,61620-Jun-200804:20IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the BitBlt function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms532278(VS.85).aspx (http://msdn.microsoft.com/en-us/library/ms532278(VS.85).aspx)
For more information about the StretchBlt function, visit the following Microsoft Web site:
http://msdn.microsoft.com/en-us/library/ms532355.aspx (http://msdn.microsoft.com/en-us/library/ms532355.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Service Pack 1
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbqfe KB954436
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