DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 954549 - Last Review: January 20, 2012 - Revision: 3.2

Hotfix Download Available
View and request hotfix downloads
 

SYMPTOMS

Consider the following scenario. You use Microsoft Dynamics CRM 4.0 client for Outlook, and you configure a Microsoft Dynamics CRM user to use a Microsoft Dynamics CRM forward mailbox as an incoming e-mail profile. However, Internet e-mail messages that contain dangerous or nonprintable characters in the Subject field are sent directly to the Microsoft Dynamics CRM forward mailbox. In this scenario, the e-mail router stops working. And, the e-mail router cannot process any further e-mail messages.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

WORKAROUND

To work around this problem, you must manually remove the e-mail messages that contain dangerous or nonprintable characters from the Microsoft Dynamics CRM forward mailbox.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsemail kbfix kbexpertiseinter kbautohotfix kbmbsmigrate kbqfe kbhotfixserver KB954549
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support