Consider the following scenario in Microsoft Dynamics CRM 4.0.
- You create a workflow rule that has a custom entity as the primary entity. As the workflow rule executes, the workflow rule enters a waiting state.
- You execute the workflow rule.
- You try to delete the custom entity record.
In this scenario, you receive the following error message:
An error has occurred, please contact your administrator.
This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Dynamics CRM 4.0 updates and hotfixes
Contact support to obtain the ChangeCascading Tool and then complete the following steps to manually enable the hotfix. For information about technical support for Microsoft Dynamics CRM, visit the folloiwng Microsoft Web site: http://www.microsoft.com/dynamics/support/default.mspx
- Copy Microsoft.Crm.SE.ChangeCascading.exe into the Tools folder under the Microsoft Dynamics CRM installation directory. For example: C:\Program Files\Microsoft Dynamics CRM\Tools.
- Click Start, click Run, type cmd, and then click OK.
- From a command prompt change directories until you are in the tools folder under the Microsoft Dynamics CRM installation directory. For example, type cd C:\Program Files\Microsoft Dynamics CRM\Tools
- UniqueOrganizationName is a place holder for the actual name of your organization.
- To revert the changes type:
Microsoft.Crm.SE.ChangeCascading.exe UniqueOrganizationName uninstall
- To see the usage from a command prompt type:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Microsoft Business Solutions CRM software hotfix and update package naming standards