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Article ID: 955006 - Last Review: January 20, 2012 - Revision: 2.2

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SYMPTOMS

When you try to add a user from the parent domain in an Active Directory parent child domain structure to Microsoft Dynamics CRM 4.0, you cannot add the user to Microsoft Dynamics CRM.

This problem occurs if the domain in which Microsoft Dynamics CRM belongs does not contain a global catalog domain controller.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB955006
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