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Article ID: 955921 - Last Review: January 20, 2012 - Revision: 1.2

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INTRODUCTION

Microsoft released an update (version 4.2) to the Help files for Microsoft Dynamics CRM 4.0 (on-premise only). This update was released on September 26, 2008. This article describes this update.

MORE INFORMATION

The Help files for Microsoft Dynamics CRM 4.0 have been updated with bug fixes, with additions that are based on customer input, and with information that was not available when Microsoft Dynamics CRM 4.0 was first released.

Update information

To download this update, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=31DB715D-EB10-4FE9-9762-3C768011DFDB (http://www.microsoft.com/downloads/details.aspx?FamilyID=31DB715D-EB10-4FE9-9762-3C768011DFDB)

Installation information

You can install this update on a computer that is running any of the programs that are listed in the following table.
Collapse this tableExpand this table
ProgramPlatformUpdate
Microsoft Dynamics CRM 4.0 Server64CRM-v4.0-KB955921-amd64-Server-INTL
Microsoft Dynamics CRM 4.0 Server32CRM-v4.0-KB955921-i386-Server-INTL
Microsoft Dynamics CRM Client for Microsoft Office Outlook32CRM-v4.0-KB955921-i386-Client-INTL
Microsoft Dynamics CRM 4.0 Language Pack64CRMv4.0-KB955921-amd64-MUI-INTL
Microsoft Dynamics CRM 4.0 Language Pack32CRMv4.0-KB955921-i386-MUI-INTL
Notes
  • The Microsoft Dynamics CRM Client for Outlook with Offline Access version of this update must be installed by a user who is a member of the local Administrators group on the computer.
  • The server and language pack versions of this update must be installed by a user who is a member of the local Administrators group on the Microsoft Dynamics CRM server.
  • The language pack version of this update applies to both Microsoft Dynamics CRM server and Microsoft Dynamics CRM client.

Prerequisites

There are no prerequisites to install this update.

Restart requirement

You do not have to restart the computer after you install this update.

Temporary Internet files

All Microsoft Dynamics CRM users must delete the files in the Temporary Internet Files folder. Users must take this action to make sure that they see the updated Help files and not a previous Help page from their cache.

Note If you are the administrator of the Microsoft Dynamics CRM server on which this update is installed, you must advise users to delete the files in the Temporary Internet Files folder.

To delete the files in the Temporary Internet Files folder, follow these steps:
  1. Start Windows Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. On the General tab, click Delete Files.
  4. In the Delete Files dialog box, click to select the Delete all offline content check box, and then click OK.

Removal information

To remove this update, use the Add or Remove Programs item in Control Panel.

REFERENCES

For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft CRM client for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbautohotfix kbfix kbexpertiseinter kbmbsmigrate kbqfe kbhotfixserver KB955921
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