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Article ID: 956237 - Last Review: February 13, 2009 - Revision: 2.0

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SYMPTOMS

After you create a workflow rule to update the status of an opportunity in Microsoft Dynamics CRM 4.0, the workflow remains in a waiting state. If a platform trace is enabled, you may notice the following error message:
<ErrorId>8004051a</ErrorId>
<ManagedErrorName>OpportunityAlreadyInOpenState</ManagedErrorName>
<ErrorMessage>The opportunity is already in the open state.</ErrorMessage>
<UnManagedErrorName>IDS_OPPORTUNITY_ALREADY_IN_OPEN_STATE</UnManagedErrorName>

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB956237
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