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Article ID: 956698 - Last Review: May 16, 2011 - Revision: 1.0

SYMPTOMS

When you try to install updates from the Microsoft Windows Update Web site or the Microsoft Update Web site, you may receive the following error message:
0x80070002

CAUSE

This issue may occur if the Windows Update database on the computer is inconsistent with the database instructions in the update.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Method 1: Run the System Update Readiness tool (Checksur.exe)
  1. Download and run the System Update Readiness tool. This tool runs a one-time scan for inconsistencies that may prevent future servicing operations.

    For more information about how to download and run the Checksur.exe tool, click the following article number to view the article in the Microsoft Knowledge Base:

    947821 (http://support.microsoft.com/kb/947821)  Description of the System Update Readiness Tool for Windows Vista
  2. Try to install updates again.

    Note After you run the tool, the Checksur.log file is saved in the following location:

    %systemroot%\Logs\CBSIn a default installation of Windows Vista, %systemroot% represents the Windows directory.
Method 2: Rename the Windows Update Download folder
To resolve the issue, rename the Download folder. To rename the Windows Update temporary download folder, follow the steps that are appropriate for your operating system.

Important Updates that are currently downloaded but that have not yet been installed must be downloaded again by using Windows Update or Microsoft Update.

For Windows 2000, for Windows XP, and for Windows Server 2003, follow these steps:
  1. Click Start, click Run, type notepad, and then click OK, or press ENTER.
  2. Copy the following commands, and then paste them into the opened Notepad window:
    net stop wuauserv
    cd %systemroot%\SoftwareDistribution
    ren Download Download.old
    net start wuauserv
  3. On the File menu, click Save As, and then type rename.bat.
  4. Click Save as type, and then select All Files.
  5. Save the rename.bat file to your desktop.
  6. Double-click the rename.bat file to register the Windows Update files.
  7. Try to install updates again.
Notes
  • If the issue is resolved, delete the rename.bat file that you created.
  • When the issue is resolved, and you can successfully download and install updates, you can safely delete the Download.old folder to recover disk space.
For Windows Vista and for Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , and then type notepad in the Start Search box.
  2. Click Notepad in the Programs list.
  3. Copy the following commands, and then paste them into the opened Notepad window:
    net stop wuauserv
    cd %systemroot%\SoftwareDistribution
    ren Download Download.old
    net start wuauserv
  4. On the File menu, click Save As, and then type rename.bat.
  5. Click Save as type, and then select All Files (*.*).
  6. Save the rename.bat file to your desktop.
  7. Right-click the rename.bat file, and then click Run as administrator.

    If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
  8. Try to install updates again.
Notes
  • If the issue is resolved, delete the rename.bat file that you created.
  • When the issue is resolved, and you can successfully download and install updates, you can safely delete the Download.old folder to recover disk space.

APPLIES TO
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
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