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Article ID: 956706 - Last Review: August 22, 2008 - Revision: 1.0

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SYMPTOMS

When you search for available updates on the Windows Update Web site or on the Microsoft Update Web site, you receive the following error message:
0x80246008

CAUSE

This issue may occur when the Background Intelligent Transfer Service (BITS) is not started or is configured incorrectly.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Method 1: Verify that BITS is configured correctly and then start the BITS service

For Microsoft Windows 2000, for Windows XP, or for Windows Server 2003, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK.
  2. Double-click Background Intelligent Transfer Service.
  3. In the Startup type box, click Manual, and then click Apply.
  4. On the Log On tab, verify that the service is enabled in every hardware profile that is listed.

    Note If the service is disabled in one or more hardware profiles, click the hardware profile, click Enable, and then click Apply.
  5. On the General tab, click Start.
Note If BITS starts successfully, visit the Windows Update Web site or the Microsoft Update Web site to install updates. If BITS does not start successfully, go to Method 2.

For Windows Vista or for Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type services.msc in the Start Search box, and then click services.msc in the Programs list.
  2. Double-click Background Intelligent Transfer Service.
  3. In the Startup type box, click Manual, and then click Apply.
  4. On the Log On tab, verify that the service is enabled in every hardware profile that is listed.

    Note If the service is disabled in one or more hardware profiles, click the hardware profile, click Enable, and then click Apply.
  5. On the General tab, click Start.
Note If BITS starts successfully, visit the Windows Update Web site or the Microsoft Update Web site to install updates. If BITS does not start successfully, go to Method 2.

Method 2: Rename the Windows Update Download folder

For Windows 2000, for Windows XP, or for Windows Server 2003, follow these steps:
  1. Click Start, click Run, type notepad in the Open box, and then click OK.
  2. Copy the following commands, and then paste them into the Notepad file.
    net stop wuauserv
    CD %systemroot%\SoftwareDistribution
    Ren Download Download.old
    net start wuauserv
  3. On the File menu, click Save as.
  4. In the File name box, type rename.bat, and then click All Files in the Save as type box.
  5. Save the rename.bat file to the desktop.
  6. Double-click the rename.bat file to register the Windows Update files.
  7. Try to install updates again.
For Windows Vista or for Windows Server 2008, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type notepad in the Start Search box, and then click notepad in the Programs list.
  2. Copy the following commands, and then paste them into the Notepad file.
    net stop wuauserv
    CD %systemroot%\SoftwareDistribution
    Ren Download Download.old
    net start wuauserv
    
  3. On the File menu, click Save as.
  4. In the File name box, type rename.bat, and then click All Files (*.*) in the Save as type box.
  5. Save the rename.bat file to the desktop.
  6. Right-click the rename.bat file, and then click Run as administrator.
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    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  7. Try to install updates again.

APPLIES TO
  • Microsoft Update
  • Microsoft Windows Update
Keywords: 
kbprb kbtshoot kbexpertisebeginner KB956706
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