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Article ID: 957406 - Last Review: January 20, 2012 - Revision: 2.2

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SYMPTOMS

In Microsoft Dynamics CRM 4.0, you have a contact that allows e-mail communication. The contact has a valid e-mail address listed in the record. When you try to create an appointment by using the Contact form, you receive the following error message:
At least one recipient does not have an e-mail address or is marked as "Do Not Allow" e-mail.
This problem also occurs if you try to create an appointment for an account or a lead that can be a part of an appointment.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kbautohotfix kberrmsg kbfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB957406
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