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Article ID: 957576 - Last Review: October 8, 2011 - Revision: 3.0

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SYMPTOMS

Consider the following scenario. You are running Microsoft System Center Configuration Manager 2007 R2. You have a Reporting Services point installed, and Microsoft SQL Server 2008 is configured as the site database.

In this scenario, the following status message is reported frequently in the Site System Status:
SRS is not installed or properly configured on SRS Reporting point server "<servername>"
Additionally, the following status message ID 7404 is logged in the Srsrp.log file:
This is a SRS Reporting Point Role as SRSRP registry key exists. <date & time>
Waiting for changes for 0 minutes
Timed Out...
STATMSG: ID=7404 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_SRS_REPORTING_POINT" ...
Failures reported during periodic health check by the SRS Server <servername>. Will retry check in 57 minutes
This error does not affect the functionality of reports. However, it generates a false notification for administrators who actively monitor the health and status of their site servers. These errors can prevent the system from effectively alerting when the reporting service is actually down or misconfigured.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140 (http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140)
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348  (http://support.microsoft.com/kb/971348/ ) List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007 Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srsserver.dll4.0.6221.1127224,09630-Nov-200821:10x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft System Center Configuration Manager 2007 R3
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB957576
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