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Article ID: 958058 - Last Review: October 8, 2011 - Revision: 3.0

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You have a user account that is configured to use a roaming profile. When you log on to a Windows XP Service Pack 3 (SP3)-based client computer by using this user account, the roaming profile does not load as expected. Instead, the system loads the local copy of the user profile or the default user profile.

This problem occurs if you are prompted to change the password when you log on to a Windows XP SP3-based client computer.

If you enable "User Environment Debug logging" as described in KB221833  ( ) , the following entries are logged in the UserEnv.log file:

USERENV(224.278) 14:33:09:120 LoadUserProfile: lpProfileInfo->lpUserName = <username>
USERENV(224.278) 14:33:09:130 LoadUserProfile: NULL central profile path
USERENV(224.278) 14:33:09:150 LoadUserProfile: NULL default profile path
USERENV(224.278) 14:33:09:160 LoadUserProfile: NULL server name


USERENV(224.4e8) 14:33:37:171 UnloadUserProfile: Failed to enable the restore privilege. error = c0000022


USERENV(198.19c) 14:33:42:869 TestIfUserProfileLoaded: Profile already loaded.
USERENV(198.19c) 14:33:43:239 Profile Ref Count is 3


USERENV(198.19c) 14:33:44:279 Wait succeeded. In critical section.
USERENV(198.19c) 14:33:44:289 Didn't unload user profile, Ref Count is 2


This problem occurs because the roaming profile does not unload successfully after the password change. The profile does not unload because the "SE_RESTORE_PRIVILEGE" right is not present in the thread token.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: (
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  ( ) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
221833  ( ) How to enable user environment debug logging in retail builds of Windows

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB958058
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