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Article ID: 958062 - Last Review: June 8, 2009 - Revision: 3.0

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SYMPTOMS

The Quick Access Toolbar (.qat) files for 2007 Microsoft Office applications do not roam with your profile.

Note By default, the .qat files are saved in the following location in Windows XP or Windows Server 2003:
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Office
Note By default, the .qat files are saved in the following location in Windows Vista or Windows Server 2008:
C:\Users\usernameAppData\Local\Microsoft\Office

CAUSE

This problem occurs because the default location in which the .qat files are saved is a non-roaming location.

RESOLUTION

To resolve this problem, make the default location of the .qat files into a roaming location after you install the 2007 Office system hotfix package that is dated July 18, 2008.

How to obtain the hotfix

This issue is fixed in the 2007 Office system hotfix package that is dated July 18, 2008. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
955142  (http://support.microsoft.com/kb/955142/ ) Description of the 2007 Office system hotfix package: July 18, 2008

How to make the default location of the .qat files into a roaming location

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To make the default location of the .qat files into a roaming location after you apply this hotfix, follow these steps:
  1. Exit all 2007 Office applications.
  2. Start Registry Editor.
    • In Windows Vista or Windows Server 2008, click Start
      Collapse this imageExpand this image
      Start Button
      , type regedit in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image
      User Account Control
					 permission
      If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
    • In Windows XP or Windows Server 2003, click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\Toolbars
    If you use policies, select the following registry subkey:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Common\Toolbars
    Note Both these registry keys perform the same function.
  4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type QuickAccessToolbarRoaming, and then press ENTER.
  6. Right-click QuickAccessToolbarRoaming, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to exit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
Keywords: 
kbtshoot kbqfe kbexpertiseinter KB958062
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