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Microsoft small business knowledge base

Article ID: 958084 - Last Review: January 20, 2012 - Revision: 2.2

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SUMMARY

This article describes a hotfix that is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0.

Note Before you install this hotfix and disable Smart Matching by explicitly setting the DisableSmartMatching registry key to 1, you must run the tool that the following Microsoft Knowledge Base article describes:
969946  (http://support.microsoft.com/kb/969946/ ) A tool that is used to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table is available for Microsoft Dynamics CRM 4.0

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 4.0 server, i386-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antixsslibrary.dll1.5.0.030,56010-Mar-200910:59x86
Config.xmlNot applicable34925-Mar-200907:49Not applicable
Crmupdatewrapper.exe4.0.7333.1408448,36010-Mar-200910:59x86
Crmupdatewrapper.exe.configNot applicable14819-Feb-200913:11Not applicable
Eula.rtfNot applicable100,04819-Feb-200913:15Not applicable
Microsoft.crm.dll4.0.7333.1408923,48810-Mar-200910:59x86
Microsoft.crm.setup.common.dll4.0.7333.1408534,36810-Mar-200910:59x86
Microsoft.crm.setup.database.common.dll4.0.7333.140867,42410-Mar-200910:59x86
Microsoft.crm.setup.databaseinstaller.dll4.0.7333.140875,61610-Mar-200910:59x86
Microsoft.crm.setup.server.utility.dll4.0.7333.1408186,21610-Mar-200910:59x86
Microsoft.crm.tools.logging.dll4.0.7333.140819,80810-Mar-200910:59x86
Microsoft.windowsinstaller.dll4.0.7333.1408116,57610-Mar-200910:59x86
Server_i386.mspNot applicable8,215,04025-Mar-200908:44Not applicable
Dbhotfix_install.xmlNot applicable1,89320-Mar-200904:39Not applicable
Eula.rtfNot applicable100,04819-Feb-200913:15Not applicable
Newimport.xmlNot applicable3,953,79810-Mar-200911:32Not applicable
Publish.configNot applicable13,77625-Mar-200907:31Not applicable
Dbhotfix.sqlNot applicable2,38201-May-200810:21Not applicable
Dbhotfix_release.xmlNot applicable46820-Mar-200816:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9501-May-200818:27Not applicable
Dbhotfix_release.xmlNot applicable26220-Mar-200816:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable8401-May-200818:27Not applicable
Dbhotfix.sqlNot applicable56804-Apr-200814:38Not applicable
Dbhotfix_release.xmlNot applicable49404-Apr-200814:38Not applicable
Dbhotfix_versionstamp.sqlNot applicable9502-May-200810:54Not applicable
Dbhotfix_release.xmlNot applicable26004-Apr-200814:38Not applicable
Dbhotfix_versionstamp.sqlNot applicable9519-Jan-200905:56Not applicable
Dbhotfix.sqlNot applicable3,36801-Dec-200811:41Not applicable
Dbhotfix_release.xmlNot applicable43201-Dec-200811:41Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Dec-200809:24Not applicable
Dbhotfix_release.xmlNot applicable25301-Dec-200811:41Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Dec-200809:24Not applicable
Dbhotfix.sqlNot applicable52723-Oct-200814:30Not applicable
Dbhotfix_release.xmlNot applicable45223-Oct-200814:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9524-Oct-200804:49Not applicable
Dbhotfix.sqlNot applicable52723-Oct-200814:30Not applicable
Dbhotfix_release.xmlNot applicable47223-Oct-200814:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9524-Oct-200804:49Not applicable
Dbhotfix.sqlNot applicable59205-May-200807:53Not applicable
Dbhotfix_release.xmlNot applicable49005-May-200807:53Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-May-200813:40Not applicable
Dbhotfix.sqlNot applicable59205-May-200807:53Not applicable
Dbhotfix_release.xmlNot applicable48905-May-200807:53Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-May-200813:40Not applicable
Dbhotfix.sqlNot applicable4,35024-Apr-200809:05Not applicable
Dbhotfix_release.xmlNot applicable48724-Apr-200809:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9503-May-200821:02Not applicable
Dbhotfix_release.xmlNot applicable26024-Apr-200809:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9503-May-200821:02Not applicable
Dbhotfix.sqlNot applicable1,14406-Jun-200801:28Not applicable
Dbhotfix_release.xmlNot applicable44629-May-200803:35Not applicable
Dbhotfix_versionstamp.sqlNot applicable9511-Jun-200813:37Not applicable
Dbhotfix_release.xmlNot applicable24529-May-200803:35Not applicable
Dbhotfix_versionstamp.sqlNot applicable9526-Aug-200807:30Not applicable
Dbhotfix_release.xmlNot applicable65112-Sep-200807:03Not applicable
Dbhotfix_versionstamp.sqlNot applicable9521-Sep-200802:59Not applicable
Hotfixtimezonedisplaynames.sqlNot applicable164,37612-Sep-200807:03Not applicable
Hotfixtimezonerules.sqlNot applicable15,02212-Sep-200807:03Not applicable
Dbhotfix_release.xmlNot applicable26212-Sep-200807:03Not applicable
Dbhotfix_versionstamp.sqlNot applicable9523-Sep-200809:42Not applicable
Dbhotfix.sqlNot applicable27025-Sep-200808:48Not applicable
Dbhotfix_release.xmlNot applicable48925-Sep-200808:48Not applicable
Dbhotfix_versionstamp.sqlNot applicable9525-Sep-200821:52Not applicable
Dbhotfix.sqlNot applicable26925-Sep-200808:48Not applicable
Dbhotfix_release.xmlNot applicable48825-Sep-200808:48Not applicable
Dbhotfix_versionstamp.sqlNot applicable9525-Sep-200821:52Not applicable
Dbhotfix.sqlNot applicable41007-Nov-200817:00Not applicable
Dbhotfix_release.xmlNot applicable50607-Nov-200817:00Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Nov-200800:11Not applicable
Dbhotfix.sqlNot applicable40607-Nov-200817:00Not applicable
Dbhotfix_release.xmlNot applicable50307-Nov-200817:00Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Nov-200800:11Not applicable
Dbhotfix.sqlNot applicable4,13827-Aug-200807:02Not applicable
Dbhotfix_release.xmlNot applicable45427-Aug-200807:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9528-Aug-200803:43Not applicable
Dbhotfix.sqlNot applicable99727-Aug-200807:02Not applicable
Dbhotfix_release.xmlNot applicable49027-Aug-200807:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9528-Aug-200803:43Not applicable
Dbhotfix.sqlNot applicable25,44220-Nov-200808:02Not applicable
Dbhotfix_release.xmlNot applicable53620-Nov-200808:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9520-Nov-200812:54Not applicable
Dbhotfix.sqlNot applicable24,10020-Nov-200808:02Not applicable
Dbhotfix_release.xmlNot applicable51620-Nov-200808:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9520-Nov-200812:54Not applicable
Dbhotfix.sqlNot applicable69405-Nov-200811:30Not applicable
Dbhotfix_release.xmlNot applicable40505-Nov-200811:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-Nov-200822:36Not applicable
Dbhotfix.sqlNot applicable69405-Nov-200811:30Not applicable
Dbhotfix_release.xmlNot applicable43305-Nov-200811:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-Nov-200822:36Not applicable
Dbhotfix.sqlNot applicable240,01403-Oct-200813:45Not applicable
Dbhotfix_release.xmlNot applicable44703-Oct-200813:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Oct-200804:19Not applicable
Dbhotfix.sqlNot applicable238,34003-Oct-200813:45Not applicable
Dbhotfix_release.xmlNot applicable44303-Oct-200813:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Oct-200804:19Not applicable
Dbhotfix_4961.sqlNot applicable25526-Dec-200816:04Not applicable
Dbhotfix_5352.sqlNot applicable34,82830-Dec-200811:45Not applicable
Dbhotfix_5382.sqlNot applicable2,36316-Dec-200813:46Not applicable
Dbhotfix_5800.sqlNot applicable48,61618-Dec-200818:52Not applicable
Dbhotfix_6089.sqlNot applicable1,75005-Jan-200916:59Not applicable
Dbhotfix_6201.sqlNot applicable18,32602-Jan-200913:29Not applicable
Dbhotfix_release.xmlNot applicable1,53802-Jan-200913:29Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Feb-200905:32Not applicable
Dbhotfix_4961.sqlNot applicable25526-Dec-200816:04Not applicable
Dbhotfix_5352.sqlNot applicable33,79230-Dec-200811:45Not applicable
Dbhotfix_5382.sqlNot applicable2,10816-Dec-200813:46Not applicable
Dbhotfix_5800.sqlNot applicable45,12818-Dec-200818:52Not applicable
Dbhotfix_release.xmlNot applicable1,06930-Dec-200811:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Feb-200905:32Not applicable
Dbhotfix.sqlNot applicable61202-Dec-200808:06Not applicable
Dbhotfix_release.xmlNot applicable41202-Dec-200808:06Not applicable
Dbhotfix_versionstamp.sqlNot applicable9502-Dec-200815:11Not applicable
Dbhotfix_release.xmlNot applicable24304-Dec-200806:18Not applicable
Dbhotfix_versionstamp.sqlNot applicable9502-Dec-200815:11Not applicable
Dbhotfix_5647.sqlNot applicable10,74210-Mar-200912:43Not applicable
Dbhotfix_5791.sqlNot applicable2,27622-Feb-200905:03Not applicable
Dbhotfix_release.xmlNot applicable1,48127-Feb-200919:23Not applicable
Dbhotfix_versionstamp.sqlNot applicable9520-Mar-200904:39Not applicable
P_publishlabelsbyobjectid.sqlNot applicable7,51422-Feb-200905:03Not applicable
P_publishmetadata.sqlNot applicable28,28022-Feb-200905:03Not applicable
Timezonedisplaynames_6749.sqlNot applicable27,42827-Feb-200919:23Not applicable
Timezonerules_6749.sqlNot applicable4,85627-Feb-200919:23Not applicable
Dbhotfix_5791.sqlNot applicable39722-Feb-200905:03Not applicable
Dbhotfix_release.xmlNot applicable83522-Feb-200905:03Not applicable
Dbhotfix_versionstamp.sqlNot applicable9519-Mar-200906:01Not applicable
P_publishlabelsbyobjectid.sqlNot applicable3,15022-Feb-200905:03Not applicable
P_publishmetadata.sqlNot applicable16,53622-Feb-200905:03Not applicable
Account distribution detail.rdlNot applicable114,29823-Mar-200904:36Not applicable
Account distribution.rdlNot applicable65,37623-Mar-200904:36Not applicable
Account overview sub-report.rdlNot applicable175,24023-Mar-200904:36Not applicable
Account overview.rdlNot applicable12,35123-Mar-200904:36Not applicable
Account summary sub-report.rdlNot applicable90,09323-Mar-200904:36Not applicable
Account summary.rdlNot applicable40,68123-Mar-200904:36Not applicable
Activities.rdlNot applicable60,21123-Mar-200904:36Not applicable
Activitiesdetail.rdlNot applicable162,41023-Mar-200904:36Not applicable
Campaign activity status detail.rdlNot applicable25,36123-Mar-200904:36Not applicable
Campaign activity status sub-report.rdlNot applicable56,89823-Mar-200904:36Not applicable
Campaign activity status.rdlNot applicable12,81523-Mar-200904:36Not applicable
Campaign comparison.rdlNot applicable81,27323-Mar-200904:36Not applicable
Campaign opportunity estimated revenue detail.rdlNot applicable21,41823-Mar-200904:36Not applicable
Campaign opportunity realized revenue detail.rdlNot applicable20,54823-Mar-200904:36Not applicable
Campaign performance detail report.rdlNot applicable11,45023-Mar-200904:36Not applicable
Campaign performance sub-report.rdlNot applicable146,27223-Mar-200904:36Not applicable
Campaign performance.rdlNot applicable12,84423-Mar-200904:36Not applicable
Campaign placed order detail.rdlNot applicable18,78623-Mar-200904:36Not applicable
Campaign response detail.rdlNot applicable24,19023-Mar-200904:37Not applicable
Campaign task detail.rdlNot applicable25,22423-Mar-200904:37Not applicable
Case summary table detail.rdlNot applicable59,73523-Mar-200904:37Not applicable
Case summary table.rdlNot applicable93,70023-Mar-200904:37Not applicable
Competitor win loss details.rdlNot applicable78,11523-Mar-200904:37Not applicable
Competitor win loss.rdlNot applicable48,13223-Mar-200904:37Not applicable
Invoice status detail.rdlNot applicable72,81623-Mar-200904:37Not applicable
Invoice status.rdlNot applicable30,58623-Mar-200904:37Not applicable
Invoice sub-report.rdlNot applicable101,47323-Mar-200904:37Not applicable
Invoice.rdlNot applicable10,96923-Mar-200904:37Not applicable
Lead source effectiveness.rdlNot applicable112,07323-Mar-200904:37Not applicable
Neglected accounts detail.rdlNot applicable89,28823-Mar-200904:37Not applicable
Neglected accounts.rdlNot applicable34,29723-Mar-200904:37Not applicable
Neglected cases detail.rdlNot applicable105,32723-Mar-200904:37Not applicable
Neglected cases.rdlNot applicable92,45323-Mar-200904:37Not applicable
Neglected leads detail.rdlNot applicable68,71723-Mar-200904:37Not applicable
Neglected leads.rdlNot applicable43,00023-Mar-200904:37Not applicable
Order sub-report.rdlNot applicable104,35023-Mar-200904:37Not applicable
Order.rdlNot applicable10,97623-Mar-200904:37Not applicable
Products by account detail.rdlNot applicable241,46523-Mar-200904:37Not applicable
Products by account.rdlNot applicable53,83523-Mar-200904:37Not applicable
Products by contact detail.rdlNot applicable239,01123-Mar-200904:37Not applicable
Products by contact.rdlNot applicable54,02223-Mar-200904:37Not applicable
Quote sub-report.rdlNot applicable108,04523-Mar-200904:37Not applicable
Quote.rdlNot applicable10,95023-Mar-200904:37Not applicable
Sales history detail.rdlNot applicable117,70723-Mar-200904:37Not applicable
Sales history.rdlNot applicable30,96823-Mar-200904:37Not applicable
Sales pipeline detail.rdlNot applicable127,58723-Mar-200904:37Not applicable
Sales pipeline.rdlNot applicable108,48523-Mar-200904:37Not applicable
Service activity volume detail.rdlNot applicable100,79223-Mar-200904:37Not applicable
Service activity volume.rdlNot applicable63,93423-Mar-200904:37Not applicable
Top knowledge base articles detail.rdlNot applicable87,80323-Mar-200904:37Not applicable
Top knowledge base articles.rdlNot applicable58,63823-Mar-200904:37Not applicable
User summary.rdlNot applicable28,95823-Mar-200904:37Not applicable
Microsoft.crm.deploymentconfigtool.exe4.0.7333.141063,33623-Mar-200903:48x86
Microsoft.crm.tools.logging.dll4.0.7333.141019,81623-Mar-200903:48x86
Microsoft.crm.se.granthiddenprivileges.exe4.0.7333.141017,76023-Mar-200903:48x86

Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, i386-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antixsslibrary.dll1.5.0.030,56010-Mar-200910:59x86
Client_i386.mspNot applicable3,745,79225-Mar-200908:44Not applicable
Config.xmlNot applicable31925-Mar-200907:46Not applicable
Crmupdatewrapper.exe4.0.7333.1408448,36010-Mar-200910:59x86
Crmupdatewrapper.exe.configNot applicable14819-Feb-200913:11Not applicable
Eula.rtfNot applicable100,04819-Feb-200913:15Not applicable
Microsoft.crm.dll4.0.7333.1408923,48810-Mar-200910:59x86
Microsoft.crm.setup.common.dll4.0.7333.1408534,36810-Mar-200910:59x86
Microsoft.crm.setup.database.common.dll4.0.7333.140867,42410-Mar-200910:59x86
Microsoft.crm.setup.databaseinstaller.dll4.0.7333.140875,61610-Mar-200910:59x86
Microsoft.crm.setup.server.utility.dll4.0.7333.1408186,21610-Mar-200910:59x86
Microsoft.crm.tools.logging.dll4.0.7333.140819,80810-Mar-200910:59x86
Microsoft.windowsinstaller.dll4.0.7333.1408116,57610-Mar-200910:59x86
Eula.rtfNot applicable100,04819-Feb-200913:15Not applicable
Newimport.xmlNot applicable3,953,79810-Mar-200911:32Not applicable
Microsoft.crm.deploymentconfigtool.exe4.0.7333.141063,33623-Mar-200903:48x86
Microsoft.crm.tools.logging.dll4.0.7333.141019,81623-Mar-200903:48x86
Microsoft.crm.se.granthiddenprivileges.exe4.0.7333.141017,76023-Mar-200903:48x86

Microsoft Dynamics CRM 4.0 server, x64-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Antixsslibrary.dll1.5.0.030,56810-Mar-200910:45x86
Config.xmlNot applicable35025-Mar-200907:55Not applicable
Crmupdatewrapper.exe4.0.7333.1408448,35210-Mar-200910:45x86
Crmupdatewrapper.exe.configNot applicable14822-Feb-200905:03Not applicable
Eula.rtfNot applicable100,04822-Feb-200905:06Not applicable
Microsoft.crm.dll4.0.7333.1408923,49610-Mar-200910:45x86
Microsoft.crm.setup.common.dll4.0.7333.1408534,36810-Mar-200910:45x86
Microsoft.crm.setup.database.common.dll4.0.7333.140867,42410-Mar-200910:45x86
Microsoft.crm.setup.databaseinstaller.dll4.0.7333.140875,62410-Mar-200910:45x86
Microsoft.crm.setup.server.utility.dll4.0.7333.1408186,20810-Mar-200910:45x86
Microsoft.crm.tools.logging.dll4.0.7333.140819,80810-Mar-200910:45x86
Microsoft.windowsinstaller.dll4.0.7333.1408116,57610-Mar-200910:45x86
Server_amd64.mspNot applicable8,210,94425-Mar-200908:44Not applicable
Dbhotfix_install.xmlNot applicable1,89320-Mar-200904:39Not applicable
Eula.rtfNot applicable100,04822-Feb-200905:06Not applicable
Newimport.xmlNot applicable3,953,79810-Mar-200911:10Not applicable
Publish.configNot applicable13,77625-Mar-200907:39Not applicable
Dbhotfix.sqlNot applicable2,38201-May-200810:21Not applicable
Dbhotfix_release.xmlNot applicable46820-Mar-200816:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9501-May-200818:27Not applicable
Dbhotfix_release.xmlNot applicable26220-Mar-200816:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable8401-May-200818:27Not applicable
Dbhotfix.sqlNot applicable56804-Apr-200814:38Not applicable
Dbhotfix_release.xmlNot applicable49404-Apr-200814:38Not applicable
Dbhotfix_versionstamp.sqlNot applicable9502-May-200810:54Not applicable
Dbhotfix_release.xmlNot applicable26004-Apr-200814:38Not applicable
Dbhotfix_versionstamp.sqlNot applicable9519-Jan-200905:56Not applicable
Dbhotfix.sqlNot applicable3,36801-Dec-200811:41Not applicable
Dbhotfix_release.xmlNot applicable43201-Dec-200811:41Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Dec-200809:24Not applicable
Dbhotfix_release.xmlNot applicable25301-Dec-200811:41Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Dec-200809:24Not applicable
Dbhotfix.sqlNot applicable52723-Oct-200814:30Not applicable
Dbhotfix_release.xmlNot applicable45223-Oct-200814:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9524-Oct-200804:49Not applicable
Dbhotfix.sqlNot applicable52723-Oct-200814:30Not applicable
Dbhotfix_release.xmlNot applicable47223-Oct-200814:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9524-Oct-200804:49Not applicable
Dbhotfix.sqlNot applicable59205-May-200807:53Not applicable
Dbhotfix_release.xmlNot applicable49005-May-200807:53Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-May-200813:40Not applicable
Dbhotfix.sqlNot applicable59205-May-200807:53Not applicable
Dbhotfix_release.xmlNot applicable48905-May-200807:53Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-May-200813:40Not applicable
Dbhotfix.sqlNot applicable4,35024-Apr-200809:05Not applicable
Dbhotfix_release.xmlNot applicable48724-Apr-200809:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9503-May-200821:02Not applicable
Dbhotfix_release.xmlNot applicable26024-Apr-200809:05Not applicable
Dbhotfix_versionstamp.sqlNot applicable9503-May-200821:02Not applicable
Dbhotfix.sqlNot applicable1,14406-Jun-200801:28Not applicable
Dbhotfix_release.xmlNot applicable44629-May-200803:35Not applicable
Dbhotfix_versionstamp.sqlNot applicable9511-Jun-200813:37Not applicable
Dbhotfix_release.xmlNot applicable24529-May-200803:35Not applicable
Dbhotfix_versionstamp.sqlNot applicable9526-Aug-200807:30Not applicable
Dbhotfix_release.xmlNot applicable65112-Sep-200807:03Not applicable
Dbhotfix_versionstamp.sqlNot applicable9521-Sep-200802:59Not applicable
Hotfixtimezonedisplaynames.sqlNot applicable164,37612-Sep-200807:03Not applicable
Hotfixtimezonerules.sqlNot applicable15,02212-Sep-200807:03Not applicable
Dbhotfix_release.xmlNot applicable26212-Sep-200807:03Not applicable
Dbhotfix_versionstamp.sqlNot applicable9523-Sep-200809:42Not applicable
Dbhotfix.sqlNot applicable27025-Sep-200808:48Not applicable
Dbhotfix_release.xmlNot applicable48925-Sep-200808:48Not applicable
Dbhotfix_versionstamp.sqlNot applicable9525-Sep-200821:52Not applicable
Dbhotfix.sqlNot applicable26925-Sep-200808:48Not applicable
Dbhotfix_release.xmlNot applicable48825-Sep-200808:48Not applicable
Dbhotfix_versionstamp.sqlNot applicable9525-Sep-200821:52Not applicable
Dbhotfix.sqlNot applicable41007-Nov-200817:00Not applicable
Dbhotfix_release.xmlNot applicable50607-Nov-200817:00Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Nov-200800:11Not applicable
Dbhotfix.sqlNot applicable40607-Nov-200817:00Not applicable
Dbhotfix_release.xmlNot applicable50307-Nov-200817:00Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Nov-200800:11Not applicable
Dbhotfix.sqlNot applicable4,13827-Aug-200807:02Not applicable
Dbhotfix_release.xmlNot applicable45427-Aug-200807:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9528-Aug-200803:43Not applicable
Dbhotfix.sqlNot applicable99727-Aug-200807:02Not applicable
Dbhotfix_release.xmlNot applicable49027-Aug-200807:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9528-Aug-200803:43Not applicable
Dbhotfix.sqlNot applicable25,44220-Nov-200808:02Not applicable
Dbhotfix_release.xmlNot applicable53620-Nov-200808:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9520-Nov-200812:54Not applicable
Dbhotfix.sqlNot applicable24,10020-Nov-200808:02Not applicable
Dbhotfix_release.xmlNot applicable51620-Nov-200808:02Not applicable
Dbhotfix_versionstamp.sqlNot applicable9520-Nov-200812:54Not applicable
Dbhotfix.sqlNot applicable69405-Nov-200811:30Not applicable
Dbhotfix_release.xmlNot applicable40505-Nov-200811:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-Nov-200822:36Not applicable
Dbhotfix.sqlNot applicable69405-Nov-200811:30Not applicable
Dbhotfix_release.xmlNot applicable43305-Nov-200811:30Not applicable
Dbhotfix_versionstamp.sqlNot applicable9505-Nov-200822:36Not applicable
Dbhotfix.sqlNot applicable240,01403-Oct-200813:45Not applicable
Dbhotfix_release.xmlNot applicable44703-Oct-200813:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Oct-200804:19Not applicable
Dbhotfix.sqlNot applicable238,34003-Oct-200813:45Not applicable
Dbhotfix_release.xmlNot applicable44303-Oct-200813:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9508-Oct-200804:19Not applicable
Dbhotfix_4961.sqlNot applicable25526-Dec-200816:04Not applicable
Dbhotfix_5352.sqlNot applicable34,82830-Dec-200811:45Not applicable
Dbhotfix_5382.sqlNot applicable2,36316-Dec-200813:46Not applicable
Dbhotfix_5800.sqlNot applicable48,61618-Dec-200818:52Not applicable
Dbhotfix_6089.sqlNot applicable1,75005-Jan-200916:59Not applicable
Dbhotfix_6201.sqlNot applicable18,32602-Jan-200913:29Not applicable
Dbhotfix_release.xmlNot applicable1,53802-Jan-200913:29Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Feb-200905:32Not applicable
Dbhotfix_4961.sqlNot applicable25526-Dec-200816:04Not applicable
Dbhotfix_5352.sqlNot applicable33,79230-Dec-200811:45Not applicable
Dbhotfix_5382.sqlNot applicable2,10816-Dec-200813:46Not applicable
Dbhotfix_5800.sqlNot applicable45,12818-Dec-200818:52Not applicable
Dbhotfix_release.xmlNot applicable1,06930-Dec-200811:45Not applicable
Dbhotfix_versionstamp.sqlNot applicable9504-Feb-200905:32Not applicable
Dbhotfix.sqlNot applicable61202-Dec-200808:06Not applicable
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Dbhotfix_versionstamp.sqlNot applicable9502-Dec-200815:11Not applicable
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Dbhotfix_5647.sqlNot applicable10,74210-Mar-200912:43Not applicable
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P_publishlabelsbyobjectid.sqlNot applicable7,51422-Feb-200905:03Not applicable
P_publishmetadata.sqlNot applicable28,28022-Feb-200905:03Not applicable
Timezonedisplaynames_6749.sqlNot applicable27,42827-Feb-200919:23Not applicable
Timezonerules_6749.sqlNot applicable4,85627-Feb-200919:23Not applicable
Dbhotfix_5791.sqlNot applicable39722-Feb-200905:03Not applicable
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Dbhotfix_versionstamp.sqlNot applicable9519-Mar-200906:01Not applicable
P_publishlabelsbyobjectid.sqlNot applicable3,15022-Feb-200905:03Not applicable
P_publishmetadata.sqlNot applicable16,53622-Feb-200905:03Not applicable
Account distribution detail.rdlNot applicable114,29823-Mar-200904:06Not applicable
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Account overview sub-report.rdlNot applicable175,24023-Mar-200904:06Not applicable
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Microsoft.crm.deploymentconfigtool.exe4.0.7333.141063,32823-Mar-200903:31x86
Microsoft.crm.tools.logging.dll4.0.7333.141019,80823-Mar-200903:31x86
Microsoft.crm.se.granthiddenprivileges.exe4.0.7333.141017,76023-Mar-200903:30x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 4.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.

To enable this hotfix, follow these steps:
  1. Run the tool that is described in the following Knowledge Base article:
    969946  (http://support.microsoft.com/kb/969946/ ) A tool that is used to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table is available for Microsoft Dynamics CRM 4.0
  2. Add the required registry subkeys. To do this, follow these steps:
    1. On the Microsoft Dynamics CRM server, click Start, click Run, type regedit in the Open box, and then click OK.
    2. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM
    3. On the Edit menu, point to New, and then click DWORD Value.
    4. Type DisableSmartMatching, and then press ENTER.
    5. Right-click DisableSmartMatching, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. On the File menu, click Exit.
    8. On the Microsoft Dynamics CRM client for Outlook, click Start, click Run, type regedit in the Open box, and then click OK.
    9. Locate and then click the following registry subkey:
      HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient
    10. Repeat step 1c through step 1i.

Prerequisites

You must have Update Rollup 3 for Microsoft Dynamics CRM 4.0 installed in order to install this hotfix.
961768  (http://support.microsoft.com/kb/961768/ ) Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.

MORE INFORMATION

If you use the Smart Matching feature, the tracking token column is not updated by using the tracking token that is extracted from the subject of the received e-mail message or of the incoming e-mail message. The tracking token for outgoing e-mail messages from Microsoft Dynamics CRM is populated even if Smart Matching is enabled.

After the Smart Matching feature has been disabled, you can continue to track e-mails by using the tracking token. To enable the tracking token, click the Email tab under System Settings.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbfix kbautohotfix kbexpertiseinter kbsurveynew kbmbsmigrate kbqfe kbhotfixserver KB958084
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