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Article ID: 958315 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

On a Windows Vista-based or Windows Server 2008-based client computer, a user encounters an offline file sync conflict shortly after a successful synchronization. When the user opens the Sync Center to view the sync conflict, Sync Center says that the conflict occurs because the file was changed on the client and on the server.

This issue usually occurs when the following conditions are true:
  • You enable the offline files feature in a network environment.
  • You try to synchronize some .pst files.
  • The network connection disconnects during a second synchronization.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problemP1 that P2 described in this article. Apply this hotfix only to systems that are experiencing the problemP1 described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

The following list contains prerequisites for the hotfix:
  • Windows Vista
  • Windows Vista Service Pack 1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxx Windows RTM LDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported 32-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20934131,58411-Oct-200803:17x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Csc.sys6.0.6000.20934348,67211-Oct-200800:48x86
Cscmig.dll6.0.6000.20934105,98411-Oct-200803:17x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02111-Oct-200803:06Not Applicable
Csc.sys6.0.6001.22285352,25611-Oct-200800:58x86
Cscmig.dll6.0.6001.22285106,49611-Oct-200803:37x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05011-Oct-200803:17Not Applicable
Cscsvc.dll6.0.6000.20934489,98411-Oct-200803:17x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93113-Dec-200720:11Not Applicable
Cscsvc.dll6.0.6001.22285487,93611-Oct-200803:37x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Rdbss.sys6.0.6000.20934222,72011-Oct-200800:47x86
For all supported 64-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20934216,57611-Oct-200803:33x64
Offlinefileswmiprovider.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87714-Dec-200721:49Not Applicable
Csc.sys6.0.6000.20934457,21611-Oct-200801:02x64
Cscmig.dll6.0.6000.20934134,14411-Oct-200803:33x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02111-Oct-200803:25Not Applicable
Csc.sys6.0.6001.22285461,82411-Oct-200801:57x64
Cscmig.dll6.0.6001.22285134,65611-Oct-200804:33x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05011-Oct-200804:37Not Applicable
Cscsvc.dll6.0.6000.20934603,64811-Oct-200803:33x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93114-Dec-200721:48Not Applicable
Cscsvc.dll6.0.6001.22285604,16011-Oct-200804:33x64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Rdbss.sys6.0.6000.20934288,76811-Oct-200801:02x64
Cscobj.dll6.0.6000.20934131,58411-Oct-200803:17x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.222851,018,88011-Oct-200801:00IA-64
Cscmig.dll6.0.6001.22285285,18411-Oct-200803:50IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05011-Oct-200803:33Not Applicable
Cscsvc.dll6.0.6001.222851,228,80011-Oct-200803:50IA-64
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To view more details about the synchronization conflict, follow these steps:
  1. Open Sync Center. To do this, click Start, click All Programs, click Accessories, and then click Sync Center.
  2. In the left pane of Sync Center, click View sync conflicts, and then check for any conflicts.
For more information about the Sync Center, visit the following Microsoft Web site:
http://windowshelp.microsoft.com/Windows/en-us/Help/383fa3e7-231f-479e-a00c-6991068ca97f1033.mspx (http://windowshelp.microsoft.com/Windows/en-us/Help/383fa3e7-231f-479e-a00c-6991068ca97f1033.mspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cscobj.dll6.0.6000.20934131,58411-Oct-200803:17x86
Offlinefileswmiprovider.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Offlinefileswmiprovider_uninstall.mofNot Applicable42,87713-Dec-200720:11Not Applicable
Csc.sys6.0.6000.20934348,67211-Oct-200800:48x86
Cscmig.dll6.0.6000.20934105,98411-Oct-200803:17x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02111-Oct-200803:06Not Applicable
Csc.sys6.0.6001.22285352,25611-Oct-200800:58x86
Cscmig.dll6.0.6001.22285106,49611-Oct-200803:37x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05011-Oct-200803:17Not Applicable
Cscsvc.dll6.0.6000.20934489,98411-Oct-200803:17x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93113-Dec-200720:11Not Applicable
Cscsvc.dll6.0.6001.22285487,93611-Oct-200803:37x86
Microsoft-windows-offlinefiles.mofNot Applicable1,93118-Dec-200721:26Not Applicable
Rdbss.sys6.0.6000.20934222,72011-Oct-200800:47x86
Additional files for all supported 64-bit versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_3ba07aa42c00837ac133814bb271392d_31bf3856ad364e35_6.0.6000.20934_none_a40d8a0093afc0c9.manifest
File versionNot Applicable
File size1,779
Date (UTC)11-Oct-2008
Time (UTC)17:12
File nameAmd64_b3f46003f1b53e0867bee4b5f22374f5_31bf3856ad364e35_6.0.6001.22285_none_8162339327545bdc.manifest
File versionNot Applicable
File size1,063
Date (UTC)11-Oct-2008
Time (UTC)17:12
File nameAmd64_bf6563ef65b74a198c10ce9bc351ff4f_31bf3856ad364e35_6.0.6000.20934_none_7e59b89dca7d1be2.manifest
File versionNot Applicable
File size697
Date (UTC)11-Oct-2008
Time (UTC)17:12
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20934_none_e7984c1008b4e8fd.manifest
File versionNot Applicable
File size87,286
Date (UTC)11-Oct-2008
Time (UTC)04:03
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20934_none_f8edd7c030507da2.manifest
File versionNot Applicable
File size14,365
Date (UTC)11-Oct-2008
Time (UTC)03:59
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22285_none_fa9f052e2d9eb678.manifest
File versionNot Applicable
File size16,098
Date (UTC)11-Oct-2008
Time (UTC)05:00
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20934_none_647920e335c97806.manifest
File versionNot Applicable
File size39,206
Date (UTC)11-Oct-2008
Time (UTC)04:02
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22285_none_662a4e513317b0dc.manifest
File versionNot Applicable
File size39,212
Date (UTC)11-Oct-2008
Time (UTC)05:04
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20934_none_b47a66a535d2a320.manifest
File versionNot Applicable
File size7,113
Date (UTC)11-Oct-2008
Time (UTC)04:04
File namePackage_1_for_kb958315~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,172
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_2_for_kb958315~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,008
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_3_for_kb958315~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,788
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_4_for_kb958315~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size2,472
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_5_for_kb958315~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,783
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,911
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)11-Oct-2008
Time (UTC)17:12
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.0.6000.20934_none_f1ecf6623d15aaf8.manifest
File versionNot Applicable
File size83,800
Date (UTC)11-Oct-2008
Time (UTC)03:29
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_58749e9a955813155c1c84bfa1a8889f_31bf3856ad364e35_6.0.6001.22285_none_9af5577e969cae2c.manifest
File versionNot Applicable
File size1,060
Date (UTC)11-Oct-2008
Time (UTC)17:12
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22285_none_9e820da0753f4e3e.manifest
File versionNot Applicable
File size16,084
Date (UTC)11-Oct-2008
Time (UTC)04:28
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22285_none_0a0d56c37ab848a2.manifest
File versionNot Applicable
File size39,193
Date (UTC)11-Oct-2008
Time (UTC)04:32
File namePackage_1_for_kb958315~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size2,002
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)11-Oct-2008
Time (UTC)17:12
File namePackage_for_kb958315_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)11-Oct-2008
Time (UTC)17:12

APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB958315
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