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Article ID: 958563 - Last Review: January 20, 2012 - Revision: 2.2

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SYMPTOMS

When you try to view the properties for a "create e-mail entity" step or for a "send e-mail" step in a workflow designer in Microsoft Dynamics CRM 4.0, the contents of the body of the e-mail message are not displayed. This problem occurs if the first tab of the e-mail form is not the E-mail tab.

Additionally, if you click Save, Save and Close, Save and New, or Send for a new e-mail activity in which the first tab is not the E-mail tab, you may receive an error message that asks you to send an error report to Microsoft.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates


For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbmbsemail kberrmsg kbexpertiseinter kbfix kbsurveynew kbmbsmigrate kbqfe kbhotfixserver kbautohotfix KB958563
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