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Article ID: 958655 - Last Review: October 8, 2011 - Revision: 5.0

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SYMPTOMS

Consider the following scenario:
  • You install Microsoft Windows Installer (MSI) 4.5 on a Windows Server 2008, Windows Vista, Windows Server 2003 or Windows XP-based computer.
  • You install multiple instances of an MSI application on the same computer.
In this scenario, one of the installations may fail. Additionally, the following error message is logged:

API call rejected - No actions in Context
All other MSI installations are successful.

Note This issue is most likely to be encountered during the installation of SQL Server 2008 or during an upgrade from SQL Server 2005 to SQL Server 2008.

CAUSE

This problem occurs because of an error in the Windows Installer 4.5 engine. There is a small window of time between when the first installation is complete and when the Windows Installer service allows another installation to begin. However, Windows Installer 4.5 engine does not calculate the window of time correctly because the previous installation has not finished completely.

RESOLUTION

Update information

Windows XP

The following files are available for download from the Microsoft Download Center:

Update for Windows XP
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Download
Download the Windows XP (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=e0735d57-03cc-42e5-823e-60c9efe74aac&DisplayLang=en)

Update for Windows XP x64 Edition
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Download
Download the Update for Windows XP x64 Edition (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=5e496949-3485-4e8f-bb1c-608ed807052c&DisplayLang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must have Windows XP with Service Pack 2 or Windows XP with Service Pack 3 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP with Service Pack 2 or Windows XP with Service Pack 3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.222994,445,18405-Nov-200813:01x86

Windows Server 2003

The following files are available for download from the Microsoft Download Center:

Update for Windows Server 2003
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Download
Download the Windows Server 2003 (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=ecaccabe-c699-4d56-a595-5782835c01fe&DisplayLang=en)

Update for Windows Server 2003 x64 Edition
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Download
Download the Update for Windows Server 2003 x64 Edition (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=c4a95daa-5bd8-4c2e-a9df-69dd900ea3b0&DisplayLang=en)

Update for Windows Server 2003 for Itanium-based Systems
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Download
Download the Update for Windows Server 2003 for Itanium-based Systems (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=6420c0f9-433a-4a0e-b613-b08a5eb7dc43&DisplayLang=en)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must have Windows Server 2003 Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.222994,445,18407-Nov-200817:08x86

Windows Server 2003 with Service Pack 2, Itanium-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msi.dll4.5.6001.222998,110,08007-Nov-200815:09IA-64SP2Not Applicable
Wmsi.dll4.5.6001.222994,445,18407-Nov-200815:10x86SP2WOW

Windows Server 2003 with Service Pack 2, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msi.dll4.5.6001.222995,282,81607-Nov-200815:09x64SP2Not Applicable
Wmsi.dll4.5.6001.222994,445,18407-Nov-200815:09x86SP2WOW

Windows Vista and Windows Server 2008

The following files are available for download from the Microsoft Download Center:

Update for Windows Vista
Collapse this imageExpand this image
Download
Download the Update for Windows Vista (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=8720a3d1-e21a-4e3e-875b-71f8328fe4e6&DisplayLang=en)
Update for Windows Vista x64 Edition
Collapse this imageExpand this image
Download
Download the Update for Windows Vista for x64-based Systems (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=26649101-66c6-4e53-b10d-7ceb92eaca14&DisplayLang=en)
Update for Windows Server 2008
Collapse this imageExpand this image
Download
Download the Update for Windows Server 2008 (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=604dd784-d94a-4634-9d39-5863209dc29b&DisplayLang=en)

Update for Windows Server 2008 x64 Edition
Collapse this imageExpand this image
Download
Download the Update for Windows Server 2008 x64 Edition (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=d03b5ae6-7367-4c0d-9a42-1f79731b6258&DisplayLang=en)

Update for Windows Server 2008 for Itanium-based Systems
Collapse this imageExpand this image
Download
Download the Update for Windows Server 2008 for Itanium-based (KB958655) package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=bf06390f-c61f-4bca-b6e1-e175ae2c94b6&DisplayLang=en)


For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msimsg.dll.mui4.5.6000.2095186,01606-Nov-200808:59Not Applicable
Msiexec.exe.mui4.5.6000.209512,56006-Nov-200813:08Not Applicable
Msi.dll4.5.6000.209512,252,28806-Nov-200812:57x86
Msimsg.dll4.5.6000.209512,56006-Nov-200808:59x86
Msi.dll4.5.6001.223032,241,53606-Nov-200812:59x86
Msimsg.dll4.5.6001.223032,56006-Nov-200810:39x86
Msiexec.exe4.5.6000.2095173,21606-Nov-200810:33x86
Msiexec.exe4.5.6001.2230373,21606-Nov-200812:58x86
Msihnd.dll4.5.6000.20951332,80006-Nov-200812:57x86
Msihnd.dll4.5.6001.22303332,80006-Nov-200812:59x86
Msisip.dll4.5.6000.2095116,38406-Nov-200812:57x86
Msisip.dll4.5.6001.2230316,38406-Nov-200812:59x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msimsg.dll.mui4.5.6000.2095175,77606-Nov-200809:02Not Applicable
Msiexec.exe.mui4.5.6000.209512,04806-Nov-200813:16Not Applicable
Msi.dll4.5.6000.209513,134,46406-Nov-200813:13x64
Msimsg.dll4.5.6000.209512,56006-Nov-200809:02x64
Msi.dll4.5.6001.223033,107,84006-Nov-200814:17x64
Msimsg.dll4.5.6001.223032,56006-Nov-200811:51x64
Msiexec.exe4.5.6000.20951125,44006-Nov-200810:59x64
Msiexec.exe4.5.6001.22303125,44006-Nov-200814:16x64
Msihnd.dll4.5.6000.20951503,29606-Nov-200813:13x64
Msihnd.dll4.5.6001.22303503,29606-Nov-200814:17x64
Msisip.dll4.5.6000.2095122,52806-Nov-200813:13x64
Msisip.dll4.5.6001.2230322,52806-Nov-200814:17x64

For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msimsg.dll.mui4.5.6001.2230375,77606-Nov-200811:37Not Applicable
Msi.dll4.5.6001.223035,928,96006-Nov-200814:01IA-64
Msimsg.dll4.5.6001.223032,56006-Nov-200811:37IA-64
Msiexec.exe4.5.6001.22303236,54406-Nov-200813:52IA-64
Msihnd.dll4.5.6001.223031,085,95206-Nov-200814:01IA-64
Msisip.dll4.5.6001.2230356,32006-Nov-200814:01IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 3
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbqfe KB958655
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