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Article ID: 959489 - Last Review: October 8, 2011 - Revision: 3.0

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SYMPTOMS

On a Windows Vista or Windows Server 2008-based computer, when you try to perform certain operations on files that are located on a network share, the operations fail. Additionally, you may receive the following error message:

Access is Denied
This issue may occur when you try to access or delete the files. When this problem occurs, you have to restart the computer to resolve this problem.

This problem also affects applications or scripts that perform operations on files that are on the network share. For example, when you use BizTalk File Adapters to send and receive messages in the folders, the messages cannot be processed and are deleted on the network share.

CAUSE

This problem occurs because there is a race condition that is caused by a file control block (FCB) handle leak.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack


No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.0.6001.22303225,28006-Nov-200810:24x86
For all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.0.6001.22303288,25606-Nov-200811:34x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdbss.sys6.0.6001.22303676,86406-Nov-200811:10IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This hotfix is included with Windows Server 2008 Service Pack 2 and with Windows Vista Service Pack 2.

MORE INFORMATION

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb959489_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:31
File nameX86_292b94d0fc9071f8a4c2067bfb8bc62d_31bf3856ad364e35_6.0.6001.22303_none_025dad73ba501a16.manifest
File versionNot Applicable
File size693
Date (UTC)06-Nov-2008
Time (UTC)21:31
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22303_none_5a6179417a8455b1.manifest
File versionNot Applicable
File size6,856
Date (UTC)06-Nov-2008
Time (UTC)13:28
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
Collapse this tableExpand this table
File nameAmd64_b7c369e037f82ca60f8c48c2a806ccbc_31bf3856ad364e35_6.0.6001.22303_none_231d6cba9d3f1225.manifest
File versionNot Applicable
File size697
Date (UTC)06-Nov-2008
Time (UTC)21:31
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22303_none_b68014c532e1c6e7.manifest
File versionNot Applicable
File size7,113
Date (UTC)06-Nov-2008
Time (UTC)16:26
File namePackage_for_kb959489_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)06-Nov-2008
Time (UTC)21:31
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_eca8d804d666ab2c9909a9cb12362b91_31bf3856ad364e35_6.0.6001.22303_none_0557cb2e907bbc41.manifest
File versionNot Applicable
File size695
Date (UTC)06-Nov-2008
Time (UTC)21:31
File nameIa64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6001.22303_none_5a631d377a825ead.manifest
File versionNot Applicable
File size7,107
Date (UTC)06-Nov-2008
Time (UTC)16:10
File namePackage_for_kb959489_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)06-Nov-2008
Time (UTC)21:31
File namePackage_for_kb959489_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)06-Nov-2008
Time (UTC)21:31

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB959489
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