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Article ID: 959772 - Last Review: May 23, 2009 - Revision: 4.1

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SYMPTOMS

You cannot play content that is protected by Microsoft Windows Media Digital Rights Manager (WMDRM) in Microsoft Windows Media Player 11. Additionally, in the error message that appears, you are directed to a Microsoft Web site. This problem occurs after you perform one of the following actions:
  • You upgrade Windows Media Player to Windows Media Player 11 in Windows XP.
  • You upgrade your operating system to Windows Vista or to Windows Server 2008.

CAUSE

This problem occurs because the Certificate Revocation Lists (CRL) that are sent from the WMDRM server are not stored. Therefore, the client computer cannot play back the WMDRM content.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows XP x86 Edition

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Download
Download the 959772 package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c6af6199-297a-483f-98d6-b84ff2ea796e)

Update for Windows XP x64 Edition

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Download
Download the 959772 package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2cd0c860-261e-42ef-9462-682d40eff6fe)

Update for Windows Vista x86 Edition

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Download
Download the 959772 package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c0c8820a-5ec8-432f-8f20-625b1e0ae461)

Update for Windows Server 2008 x86 Edition

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Download
Download the 959772 package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c1366b5a-26ee-42e2-b8d0-accc285e7c70)

Update for Windows Server 2008 x64 Edition

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Download
Download the 959772 package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0c3a64b2-8b80-4564-b892-458930825974)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must have one of the following products installed:

Restart requirement

If you apply this update to a computer that is running Windows Vista or Windows Server 2008, you have to restart the computer.

Update replacement information

This update does not replace any other update.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.026,48827-Jul- 200701:41x86
Wmp.dll11.0.5721.526010,838,01611-Nov- 200810:34x86
Windows XP, x64-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Spupdsvc.exe6.3.13.029,04827-Jul- 200700:48x64
Wmp.dll11.0.5721.526010,838,01611-Nov- 200810:34x86

Windows Vista SP1; Windows Vista; Windows Server 2008, x86-based versions

Windows Vista and Windows Server 2008 notes

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are important for maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13614-Dec-200721:41Not Applicable
Dxmasf.dll11.0.6000.63494,09616-Dec- 200805:53x86
Msdxm.ocx11.0.6000.63494,09616-Dec- 200805:53x86
Renderingcontrol.xmlNot Applicable5,42214-Dec-200721:41Not Applicable
Spwmp.dll6.0.6000.167897,68016-Dec- 200805:53x86
Wmp.dll11.0.6000.634910,619,90416-Dec- 200805:53x86
Wmp.mofNot Applicable4,88714-Dec-200721:41Not Applicable
Wmpconfig.exe11.0.6000.6349107,52016-Dec- 200805:53x86
Wmplayer.exe11.0.6000.6349168,96016-Dec- 200805:53x86
Wmploc.dll11.0.6000.63498,147,96816-Dec- 200804:00x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,96516-Dec-200805:24Not Applicable
Wmpshare.exe11.0.6000.6349107,52016-Dec- 200805:53x86
Computer.pngNot Applicable4,13613-Dec-200720:00Not Applicable
Dxmasf.dll11.0.6000.65084,09616-Dec- 200805:37x86
Msdxm.ocx11.0.6000.65084,09616-Dec- 200805:37x86
Renderingcontrol.xmlNot Applicable5,42213-Dec-200720:00Not Applicable
Spwmp.dll6.0.6000.209767,68016-Dec- 200805:36x86
Wmp.dll11.0.6000.650810,619,90416-Dec- 200805:37x86
Wmp.mofNot Applicable4,88713-Dec-200720:01Not Applicable
Wmpconfig.exe11.0.6000.6508107,52016-Dec- 200803:49x86
Wmplayer.exe11.0.6000.6508168,96016-Dec- 200803:49x86
Wmploc.dll11.0.6000.65088,147,96816-Dec- 200803:49x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,96516-Dec-200805:12Not Applicable
Wmpshare.exe11.0.6000.6508107,52016-Dec- 200803:49x86
Computer.pngNot Applicable4,13618-Dec-200721:19Not Applicable
Dxmasf.dll11.0.6001.70044,09616-Dec- 200805:31x86
Msdxm.ocx11.0.6001.70044,09616-Dec- 200805:31x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:19Not Applicable
Spwmp.dll6.0.6001.181857,68016-Dec- 200805:31x86
Wmp.dll11.0.6001.700410,622,97616-Dec- 200805:31x86
Wmp.mofNot Applicable4,88718-Dec-200721:21Not Applicable
Wmpconfig.exe11.0.6001.7004107,52016-Dec- 200805:31x86
Wmplayer.exe11.0.6001.7004168,96016-Dec- 200805:31x86
Wmploc.dll11.0.6001.70048,147,45616-Dec- 200803:29x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,99416-Dec-200805:06Not Applicable
Wmpshare.exe11.0.6001.7004107,52016-Dec- 200805:31x86
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71104,09616-Dec- 200804:32x86
Msdxm.ocx11.0.6001.71104,09616-Dec- 200804:32x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223317,68016-Dec- 200804:31x86
Wmp.dll11.0.6001.711010,624,51216-Dec- 200804:32x86
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7110107,52016-Dec- 200802:38x86
Wmplayer.exe11.0.6001.7110168,96016-Dec- 200802:38x86
Wmploc.dll11.0.6001.71108,147,45616-Dec- 200802:39x86
Wmpplayer-ppdlic.xrm-msNot Applicable2,99416-Dec-200804:15Not Applicable
Wmpshare.exe11.0.6001.7110107,52016-Dec-200802:38x86

Windows Server 2008, x64-based versions

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Computer.pngNot Applicable4,13614-Dec-200721:42Not Applicable
Dxmasf.dll11.0.6000.63495,12016-Dec- 200806:10x64
Msdxm.ocx11.0.6000.63495,12016-Dec- 200806:10x64
Renderingcontrol.xmlNot Applicable5,42214-Dec-200721:42Not Applicable
Spwmp.dll6.0.6000.167899,21616-Dec- 200806:10x64
Wmp.dll11.0.6000.634913,588,99216-Dec- 200806:10x64
Wmp.mofNot Applicable4,88714-Dec-200721:43Not Applicable
Wmpconfig.exe11.0.6000.6349108,03216-Dec- 200806:10x64
Wmplayer.exe11.0.6000.6349171,00816-Dec- 200806:10x64
Wmploc.dll11.0.6000.63498,148,48016-Dec- 200804:23x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,96516-Dec-200805:40Not Applicable
Wmpshare.exe11.0.6000.6349108,03216-Dec- 200806:10x64
Computer.pngNot Applicable4,13614-Dec-200721:41Not Applicable
Dxmasf.dll11.0.6000.65085,12016-Dec- 200806:17x64
Msdxm.ocx11.0.6000.65085,12016-Dec- 200806:17x64
Renderingcontrol.xmlNot Applicable5,42214-Dec-200721:41Not Applicable
Spwmp.dll6.0.6000.209769,21616-Dec- 200806:17x64
Wmp.dll11.0.6000.650813,587,96816-Dec- 200806:18x64
Wmp.mofNot Applicable4,88714-Dec-200721:42Not Applicable
Wmpconfig.exe11.0.6000.6508108,03216-Dec- 200804:29x64
Wmplayer.exe11.0.6000.6508171,00816-Dec- 200804:29x64
Wmploc.dll11.0.6000.65088,148,48016-Dec- 200804:29x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,96516-Dec-200806:28Not Applicable
Wmpshare.exe11.0.6000.6508108,03216-Dec- 200804:28x64
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.70045,12016-Dec- 200806:33x64
Msdxm.ocx11.0.6001.70045,12016-Dec- 200806:33x64
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.181859,21616-Dec- 200806:32x64
Wmp.dll11.0.6001.700413,421,05616-Dec- 200806:34x64
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7004108,03216-Dec- 200806:25x64
Wmplayer.exe11.0.6001.7004171,00816-Dec- 200806:25x64
Wmploc.dll11.0.6001.70048,147,96816-Dec- 200804:34x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,99416-Dec-200806:00Not Applicable
Wmpshare.exe11.0.6001.7004108,03216-Dec- 200806:26x64
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71105,12016-Dec- 200804:59x64
Msdxm.ocx11.0.6001.71105,12016-Dec- 200804:59x64
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223319,21616-Dec- 200804:57x64
Wmp.dll11.0.6001.711013,424,64016-Dec- 200805:00x64
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7110108,03216-Dec- 200803:12x64
Wmplayer.exe11.0.6001.7110171,00816-Dec- 200803:12x64
Wmploc.dll11.0.6001.71108,147,96816-Dec- 200803:13x64
Wmpplayer-ppdlic.xrm-msNot Applicable2,99416-Dec-200805:01Not Applicable
Wmpshare.exe11.0.6001.7110108,03216-Dec- 200803:12x64
Computer.pngNot Applicable4,13614-Dec-200721:41Not Applicable
Dxmasf.dll11.0.6000.63494,09616-Dec- 200805:53x86
Msdxm.ocx11.0.6000.63494,09616-Dec- 200805:53x86
Renderingcontrol.xmlNot Applicable5,42214-Dec-200721:41Not Applicable
Spwmp.dll6.0.6000.167897,68016-Dec- 200805:53x86
Wmp.dll11.0.6000.634910,619,90416-Dec- 200805:53x86
Wmp.mofNot Applicable4,88714-Dec-200721:41Not Applicable
Wmpconfig.exe11.0.6000.6349107,52016-Dec- 200805:53x86
Wmplayer.exe11.0.6000.6349168,96016-Dec- 200805:53x86
Wmploc.dll11.0.6000.63498,147,96816-Dec- 200804:00x86
Wmpshare.exe11.0.6000.6349107,52016-Dec- 200805:53x86
Computer.pngNot Applicable4,13613-Dec-200720:00Not Applicable
Dxmasf.dll11.0.6000.65084,09616-Dec- 200805:37x86
Msdxm.ocx11.0.6000.65084,09616-Dec- 200805:37x86
Renderingcontrol.xmlNot Applicable5,42213-Dec-200720:00Not Applicable
Spwmp.dll6.0.6000.209767,68016-Dec- 200805:36x86
Wmp.dll11.0.6000.650810,619,90416-Dec- 200805:37x86
Wmp.mofNot Applicable4,88713-Dec-200720:01Not Applicable
Wmpconfig.exe11.0.6000.6508107,52016-Dec- 200803:49x86
Wmplayer.exe11.0.6000.6508168,96016-Dec- 200803:49x86
Wmploc.dll11.0.6000.65088,147,96816-Dec- 200803:49x86
Wmpshare.exe11.0.6000.6508107,52016-Dec- 200803:49x86
Computer.pngNot Applicable4,13618-Dec-200721:19Not Applicable
Dxmasf.dll11.0.6001.70044,09616-Dec- 200805:31x86
Msdxm.ocx11.0.6001.70044,09616-Dec- 200805:31x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:19Not Applicable
Spwmp.dll6.0.6001.181857,68016-Dec- 200805:31x86
Wmp.dll11.0.6001.700410,623,48816-Dec- 200805:31x86
Wmp.mofNot Applicable4,88718-Dec-200721:21Not Applicable
Wmpconfig.exe11.0.6001.7004107,52016-Dec- 200805:31x86
Wmplayer.exe11.0.6001.7004168,96016-Dec- 200805:31x86
Wmploc.dll11.0.6001.70048,147,45616-Dec- 200803:29x86
Wmpshare.exe11.0.6001.7004107,52016-Dec- 200805:31x86
Computer.pngNot Applicable4,13618-Dec-200721:17Not Applicable
Dxmasf.dll11.0.6001.71104,09616-Dec- 200804:32x86
Msdxm.ocx11.0.6001.71104,09616-Dec- 200804:32x86
Renderingcontrol.xmlNot Applicable5,42218-Dec-200721:17Not Applicable
Spwmp.dll6.0.6001.223317,68016-Dec- 200804:31x86
Wmp.dll11.0.6001.711010,625,02416-Dec- 200804:32x86
Wmp.mofNot Applicable4,88718-Dec-200721:18Not Applicable
Wmpconfig.exe11.0.6001.7110107,52016-Dec- 200802:38x86
Wmplayer.exe11.0.6001.7110168,96016-Dec- 200802:38x86
Wmploc.dll11.0.6001.71108,147,45616-Dec- 200802:39x86
Wmpshare.exe11.0.6001.7110107,52016-Dec- 200802:38x86

WORKAROUND

For more information about how to work around this problem, click the following article number to view the article in the Microsoft Knowledge Base:
919589  (http://support.microsoft.com/kb/919589/ ) You may be redirected to a Web page when you try to play Windows Media DRM protected content after you upgrade to Windows Media Player 11 or to Windows Vista

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/LN/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Windows Media Player 11
Keywords: 
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