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Article ID: 959878 - Last Review: February 3, 2009 - Revision: 1.1

SYMPTOMS

After you set the DumpsterAlwaysOn registry entry to 0, the Recover Deleted Items option on the Tools menu in Microsoft Office Outlook 2007 is still available.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
To resolve this issue, follow these steps:
  1. Apply hotfix 959642. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
    959642  (http://support.microsoft.com/kb/959642/ ) Description of the Outlook 2007 hotfix package (Mso.msp,Outlook.msp): December 16, 2008
  2. Create the DumpsterControl registry entry. To do this, follow these steps:
    1. Click Start, and then click Run.
    2. Type regedit, and then click OK.
    3. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
    4. On the Edit menu, point to New, and then click DWORD Value.
    5. Type DumpsterControl, and then press ENTER.
    6. Right-click DumpsterControl, and then click Modify.
    7. In the Value data box, type one of the following values, and then click OK:
      • 0
        Off for Exchange mailbox folders, for PST folders, and for public folders.
      • 1
        On for Exchange mailbox folders, for PST folders, and for public folders.
      • 2
        On for Exchange mailbox folders and for public folders. Off for PST folders.
      • 3
        On for the "Deleted Items" folder in a Microsoft Exchange mailbox and for public folders. Off for all other folders in an Exchange mailbox and for PST folders.
    8. Exit Registry Editor.
Notes
  • The new DumpsterControl value functions even if the DumpsterAlwaysOn value does not exist or is not configured.
  • Even though the Recover Deleted Items menu is available for folders in a .pst file, you cannot recover deleted items from a .pst file because the "Dumpster" is an Exchange feature.

APPLIES TO
  • Microsoft Office Outlook 2007
Keywords: 
kbsurveynew kbexpertisebeginner kbprb KB959878
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