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Article ID: 960448 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

Consider the following scenario:
  • System Center Configuration Manager 2007 Service Pack (SP1) site server is installed.
  • A System Center Configuration Manager database is installed on a SQL Server 2005 named instance.
  • You install an Asset Intelligence Synchronization Point on the site server.
In this scenario, the Asset Intelligence Catalog Sync Service cannot connect to the System Center Configuration Manager database. In addition, some logging is added to the AIUpdateSvc.log file.

Note This issue does not occur if the System Center Configuration Manager database is installed on a SQL server 2005 default instance.

CAUSE

This problem occurs because the Asset Intelligence Catalog Sync Service does not consider the named instance scenario when it directly queries the SQL server information and the database information from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\AIUS

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140 (http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140)
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348  (http://support.microsoft.com/kb/971348/ ) List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 1 installed.
Note To resolve this issue, install this hotfix on System Center Configuration Manager 2007 Service Pack 1 Asset Intelligence Synchronization Points.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007 Service Pack 1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aiupdatesvc.exe4.0.6221.113793,02408-Jan-200912:51x86
Aius.msiNot Applicable1,436,67230-Nov-200821:00Not Applicable
Note The file attribute information applies to both x86 and x64 platforms.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbexpertiseinter kbautohotfix kbsurveynew kbbug kbfix kbqfe KB960448
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