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Article ID: 960554 - Last Review: June 21, 2014 - Revision: 7.0

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Symptoms

When you try to download or install from the Games for Windows – LIVE client, you receive the following error message:
Can’t install item (0x800B0003)
Note You receive this error message only in Windows XP. Windows Vista already includes this update and should not experience this error.

Cause

You cannot install a software package because the WinVerifyTrust function in Windows XP cannot validate the certificates for large signed files. This problem typically occurs when the signed file is larger than 500 MB.

Things to Try

Install an update

To resolve this problem, manually install the appropriate update for the version of Windows that you are using.

Windows XP (x86) 32-bit versions

To install the update for Windows XP (x86), visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=135771 (http://go.microsoft.com/fwlink/?LinkId=135771)

Windows XP (x64) 64-bit versions

To install the update for Windows XP (x64), visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=152391 (http://go.microsoft.com/fwlink/?LinkId=152391)

Determine the Windows version

To determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system, visit the following Microsoft Web site:
http://support.microsoft.com/kb/827218 (http://support.microsoft.com/kb/827218)

Applies to
  • Xbox Live
  • Games for Windows - LIVE
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