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Article ID: 960658 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

Consider the following scenario:
  • You have a Windows Server 2008-based computer that supports Dynamic Hardware Partitioning (DHP) features.
  • You configure the computer to generate a complete dump file when critical issues occur.
  • You hot add more memory.
  • Before the computer is restarted, the computer encounters a critical issue, and a memory dump file is generated.
In this scenario, the computer generates a truncated dump file instead of a complete dump file. This issue prevents administrators and support engineers from troubleshooting the issue.

CAUSE

This problem occurs because the Crashdump.sys driver does not receive a memory change notification when new memory is hot added. Therefore, the driver generates a dump file by using the original memory volume instead of the new memory volume.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Server 2008 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 note

The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.

For all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2233235,29617-Dec-200804:38x86
Ntkrnlpa.exe6.0.6001.223323,600,35217-Dec-200804:40Not Applicable
Ntoskrnl.exe6.0.6001.223323,548,64017-Dec-200804:40Not Applicable

For all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2233239,39217-Dec-200805:50x64
Ntoskrnl.exe6.0.6001.223324,692,44817-Dec-200806:09x64

For all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Crashdmp.sys6.0.6001.2233273,69617-Dec-200804:44IA-64
Ntoskrnl.exe6.0.6001.223329,492,96017-Dec-200804:45IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about DHP, visit the following Microsoft Web sites:
http://msdn.microsoft.com/en-us/library/bb742870.aspx (http://msdn.microsoft.com/en-us/library/bb742870.aspx)
http://msdn.microsoft.com/en-us/library/ms801656.aspx (http://msdn.microsoft.com/en-us/library/ms801656.aspx)
http://msdn.microsoft.com/en-us/library/ms796265.aspx (http://msdn.microsoft.com/en-us/library/ms796265.aspx)
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb960658_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Dec-200817:06Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42317-Dec-200817:06Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42517-Dec-200817:06Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43117-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42217-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43017-Dec-200817:06Not Applicable
X86_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_a5f88f26300a235c.manifestNot Applicable3,86817-Dec-200806:00Not Applicable
X86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_6c9b9307cd573301.manifestNot Applicable17,80617-Dec-200806:05Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_02172aa9e8679492.manifestNot Applicable4,12717-Dec-200806:21Not Applicable
Amd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_c8ba2e8b85b4a437.manifestNot Applicable16,51217-Dec-200806:28Not Applicable
Package_for_kb960658_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Dec-200817:06Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43117-Dec-200817:06Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43317-Dec-200817:06Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43917-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43017-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43817-Dec-200817:06Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-crashdump_31bf3856ad364e35_6.0.6001.22332_none_a5fa331c30082c58.manifestNot Applicable4,12217-Dec-200805:54Not Applicable
Ia64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6001.22332_none_6c9d36fdcd553bfd.manifestNot Applicable16,81917-Dec-200805:58Not Applicable
Package_for_kb960658_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42517-Dec-200817:06Not Applicable
Package_for_kb960658_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42717-Dec-200817:06Not Applicable
Package_for_kb960658_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42917-Dec-200817:06Not Applicable
Package_for_kb960658_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43517-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42617-Dec-200817:06Not Applicable
Package_for_kb960658_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43317-Dec-200817:06Not Applicable

APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB960658
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