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Article ID: 961529 - Last Review: October 8, 2011 - Revision: 2.0

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SYMPTOMS

Consider the following scenario. You have a client computer that is running Windows Vista or Windows Server 2008. You pin an entry on this computer, and then work offline. The pinned entry on the server side is modified. After the client computer works offline, the first offline file sync operation may fail without an error message. In this scenario, the offline file is not filled, and you cannot access the file correctly.

Note The second file sync will succeed.

CAUSE

This problem occurs because, in Windows Vista or Windows Server 2008, the Client-Side Caching (CSC) engine syncs a file in two phases:
  • The prepare sync phase
  • The actual sync phase
If the information that is collected in the first phase differs from the information that is collected in the second phase, the file sync operations may fail. Therefore, if a file that is ghosted in the prepare sync phase is un-ghosted as part of the actual sync phase, the file information is changed, and the sync fails.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The MANIFEST (.manifest) files and the MUM (.mum) files that are installed for each environment are listed separately. The MANIFEST and MUM files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, whose attributes are not listed, are signed by using a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.22361351,74426-Jan-200902:51x86
Cscmig.dll6.0.6001.22361106,49626-Jan-200905:30x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05026-Jan-200904:58Not applicable
Cscsvc.dll6.0.6001.22361488,44826-Jan-200905:30x86
Microsoft-windows-offlinefiles.mofNot applicable1,93118-Dec-200721:26Not applicable
For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.22361461,82426-Jan-200903:21x64
Cscmig.dll6.0.6001.22361134,14426-Jan-200906:04x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05026-Jan-200905:34Not applicable
Cscsvc.dll6.0.6001.22361604,67226-Jan-200906:04x64
Microsoft-windows-offlinefiles.mofNot applicable1,93118-Dec-200721:26Not applicable
For all supported Itanium-Based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.223611,019,39226-Jan-200901:53IA-64
Cscmig.dll6.0.6001.22361284,67226-Jan-200904:34IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot applicable3,05026-Jan-200904:04Not applicable
Cscsvc.dll6.0.6001.223611,229,82426-Jan-200904:34IA-64
Microsoft-windows-offlinefiles.mofNot applicable1,93118-Dec-200721:26Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File namePackage_for_kb961529_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,367
Date (UTC)26-Jan-2009
Time (UTC)21:52
File namePackage_for_kb961529_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,430
Date (UTC)26-Jan-2009
Time (UTC)21:52
File namePackage_for_kb961529_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,405
Date (UTC)26-Jan-2009
Time (UTC)21:52
File namePackage_for_kb961529_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot applicable
File size1,430
Date (UTC)26-Jan-2009
Time (UTC)21:52
File nameX86_e7d0de93fc7cc5d9dde627121eda79d6_31bf3856ad364e35_6.0.6001.22361_none_3fbd010ccc5e4863.manifest
File versionNot applicable
File size1,057
Date (UTC)26-Jan-2009
Time (UTC)21:52
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22361_none_9e920a407534a52b.manifest
File versionNot applicable
File size16,070
Date (UTC)26-Jan-2009
Time (UTC)05:51
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22361_none_0a1d53637aad9f8f.manifest
File versionNot applicable
File size39,176
Date (UTC)26-Jan-2009
Time (UTC)05:59

Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_8df011317d2f29ab11a27deaae80b365_31bf3856ad364e35_6.0.6001.22361_none_92cae3e3c11e2079.manifest
File versionNot applicable
File size1,063
Date (UTC)26-Jan-2009
Time (UTC)21:53
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22361_none_fab0a5c42d921661.manifest
File versionNot applicable
File size16,098
Date (UTC)26-Jan-2009
Time (UTC)09:53
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22361_none_663beee7330b10c5.manifest
File versionNot applicable
File size39,212
Date (UTC)26-Jan-2009
Time (UTC)09:56
File namePackage_for_kb961529_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,375
Date (UTC)26-Jan-2009
Time (UTC)21:53
File namePackage_for_kb961529_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,438
Date (UTC)26-Jan-2009
Time (UTC)21:53
File namePackage_for_kb961529_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,413
Date (UTC)26-Jan-2009
Time (UTC)21:53
File namePackage_for_kb961529_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot applicable
File size1,438
Date (UTC)26-Jan-2009
Time (UTC)21:53

Additional files for all supported Itanium-Based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_9bceb169197fd8e9cd85e042790ee5db_31bf3856ad364e35_6.0.6001.22361_none_e3be25c535785dfe.manifest
File versionNot applicable
File size1,060
Date (UTC)26-Jan-2009
Time (UTC)21:52
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22361_none_9e93ae367532ae27.manifest
File versionNot applicable
File size16,084
Date (UTC)26-Jan-2009
Time (UTC)09:50
File nameIa64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6001.22361_none_0a1ef7597aaba88b.manifest
File versionNot applicable
File size39,193
Date (UTC)26-Jan-2009
Time (UTC)09:53
File namePackage_for_kb961529_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,409
Date (UTC)26-Jan-2009
Time (UTC)21:52
File namePackage_for_kb961529_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot applicable
File size1,434
Date (UTC)26-Jan-2009
Time (UTC)21:52

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB961529
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