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Article ID: 961728 - Last Review: July 1, 2009 - Revision: 1.1

SYMPTOMS

The FSCController service in Microsoft Forefront Security for Exchange Server stops responding after a restart of the server. This causes the MSExchange Transport service and the MSExchangeIS service not to start. Additionally, the following error events may be logged in the System log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 10/27/2008
Time: 4:06:02 AM
User: N/A
Computer: Servername
Description:
The FSCController service hung on starting.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/27/2008
Time: 4:06:02 AM
User: N/A
Computer: Servermane
Description:
The FSEIMC service depends on the FSCController service which failed to start because of the following error:
After starting, the service hung in a start-pending state.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 10/27/2008
Time: 4:06:02 AM
User: N/A
Computer: Servername
Description:
The Microsoft Exchange Transport service depends on the FSEIMC service which failed to start because of the following error:
The dependency service or group failed to start.

RESOLUTION

To resolve this issue, install Forefront Security for Exchange Server Service Pack 2 (SP2).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
960465  (http://support.microsoft.com/kb/960465/ ) Description of Forefront Security for Exchange Server with Service Pack 2

APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 1, when used with:
    • Microsoft Forefront Security for Exchange Server
Keywords: 
kbqfe kbprb kbexpertiseinter kbsurveynew KB961728
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