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Article ID: 961853 - Last Review: April 4, 2012 - Revision: 3.0

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SYMPTOMS

Consider the following scenario:
  • You have a Windows XP Service Pack 3 (SP3)-based computer that has joined a domain.
  • You disconnect the computer from the domain, and then you connect the computer to a private network.
In this scenario, when another user tries to access a network share on the Windows XP SP3-based computer from another computer within the private network by using Windows Explorer or by using the net use command, the operation fails. Additionally, the user receives the following error message:
There are currently no logon servers available to service the logon request.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 or Windows XP Service Pack 3 installed on the computer.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP SP2, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netlogon.dll5.1.2600.3508408,06409-Jan-200919:33x86
Windows XP SP3, x86-based versions
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netlogon.dll5.1.2600.5741408,06409-Jan-200919:25x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates


A Netmon trace will show the error code 0xc000005E in the SMB Session Setup Andx response:

SMB:R; Session Setup Andx - NT Status: System - Error, Code = (94) STATUS_NO_LOGON_SERVERS

APPLIES TO
  • Microsoft Windows XP Service Pack 2
  • Microsoft Windows XP Service Pack 3
Keywords: 
kbexpertiseadvanced kbfix kbsurveynew kbqfe kbautohotfix KB961853
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