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Article ID: 967551 - Last Review: October 9, 2014 - Revision: 4.0

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INTRODUCTION

A rollup hotfix is available for Windows Server 2003. This rollup update fixes three issues caused by the volsnap.sys driver.

Issue One

You receive the following Stop error code on a computer that is running Windows Server 2003 or the 64-bit version of Windows XP:
Stop code 0x0000006B (PROCESS1_INITIALIZATION_FAILED)

Issue Two

All snapshots are removed during a Cluster failover process. Additionally, the following Event ID 27 error is logged in the System log:

Event Type: Error
Event Source: VolSnap
Event Category: None
Event ID: 27
User: N/A
Computer: computer name
Description: The shadow copies of volume drive letter were aborted during detection because a critical control file could not be opened.

Issue Three

A computer that is running Windows Server 2003 stops responding, when you perform backup operations on large disk volumes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

After this hotfix is installed, you must change the value of the UseTopDownAlloc registry entry to 1 to resolve the Stop code 0x0000006B issue.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VolSnap\UseTopDownAlloc

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003 SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll5.2.3790.334531,23220-May-200909:58x86SP1
Ftdisk.sys5.2.3790.3345137,21618-May-200911:43x86SP1
Partmgr.sys5.2.3790.334525,08818-May-200912:12x86SP1
Swprv.dll5.2.3790.3345288,25620-May-200909:58x86SP1
Volsnap.sys5.2.3790.3345158,72018-May-200911:43x86SP1
Vssadmin.exe5.2.3790.3345134,14418-May-200911:43x86SP1
Vssapi.dll5.2.3790.3345570,88020-May-200909:58x86SP1
Vssui.dll5.2.3790.3345144,38420-May-200909:58x86SP1
Vssvc.exe5.2.3790.3345838,14418-May-200911:43x86SP1
Vss_ps.dll5.2.3790.334520,48020-May-200909:58x86SP1
W03a2409.dll5.2.3790.334352,22414-May-200909:32x86SP1
For all supported x86-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Volsnap.sys5.2.3790.4516159,23218-May-200912:12x86SP2
W03a3409.dll5.2.3790.451443,00814-May-200910:29x86SP2
For all supported Itanium-based versions of Windows Server 2003 SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Eventcls.dll5.2.3790.334582,43219-May-200919:35IA-64SP1Not Applicable
Ftdisk.sys5.2.3790.3345499,20019-May-200919:35IA-64SP1Not Applicable
Partmgr.sys5.2.3790.334583,45619-May-200919:35IA-64SP1Not Applicable
Volsnap.sys5.2.3790.3345495,10419-May-200919:35IA-64SP1Not Applicable
Vssui.dll5.2.3790.3345407,55219-May-200919:35IA-64SP1Not Applicable
Vss_ps.dll5.2.3790.334533,28019-May-200919:35IA-64SP1Not Applicable
W03a2409.dll5.2.3790.334351,20019-May-200919:35IA-64SP1Not Applicable
Swprv.dll5.2.3790.3345871,93619-May-200919:35IA-64SP1Not Applicable
Vssadmin.exe5.2.3790.3345313,85619-May-200919:35IA-64SP1Not Applicable
Vssapi.dll5.2.3790.33451,670,14419-May-200919:35IA-64SP1Not Applicable
Vssvc.exe5.2.3790.33452,595,32819-May-200919:35IA-64SP1Not Applicable
Wvssapi.dll5.2.3790.3345570,88019-May-200919:35x86SP1WOW
Wvss_ps.dll5.2.3790.334520,48019-May-200919:35x86SP1WOW
Ww03a2409.dll5.2.3790.334352,22419-May-200919:35x86SP1WOW
For all supported Itanium-based versions of Windows Server 2003 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Volsnap.sys5.2.3790.4516496,12819-May-200919:38IA-64SP2Not Applicable
W03a3409.dll5.2.3790.451441,98419-May-200919:38IA-64SP2Not Applicable
Ww03a3409.dll5.2.3790.451443,00819-May-200919:38x86SP2WOW
For all supported x64-based versions of Windows Server 2003 and of Windows XP
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Eventcls.dll5.2.3790.334546,08019-May-200919:35x64SP1Not Applicable
Ftdisk.sys5.2.3790.3345240,12819-May-200919:35x64SP1Not Applicable
Partmgr.sys5.2.3790.334545,05619-May-200919:35x64SP1Not Applicable
Volsnap.sys5.2.3790.3345316,41619-May-200919:35x64SP1Not Applicable
Vssui.dll5.2.3790.3345233,47219-May-200919:35x64SP1Not Applicable
Vss_ps.dll5.2.3790.334526,62419-May-200919:35x64SP1Not Applicable
W03a2409.dll5.2.3790.334352,73619-May-200919:35x64SP1Not Applicable
Swprv.dll5.2.3790.3345693,76019-May-200919:35x64SP1Not Applicable
Vssadmin.exe5.2.3790.3345245,24819-May-200919:35x64SP1Not Applicable
Vssapi.dll5.2.3790.33451,345,02419-May-200919:35x64SP1Not Applicable
Vssvc.exe5.2.3790.33452,068,48019-May-200919:35x64SP1Not Applicable
Wvssapi.dll5.2.3790.3345570,88019-May-200919:35x86SP1WOW
Wvss_ps.dll5.2.3790.334520,48019-May-200919:35x86SP1WOW
Ww03a2409.dll5.2.3790.334352,22419-May-200919:35x86SP1WOW
For all supported x64-based versions of Windows Server 2003 SP2 and of Windows XP SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Volsnap.sys5.2.3790.4516316,92819-May-200919:38x64SP2Not Applicable
W03a3409.dll5.2.3790.451443,52019-May-200919:38x64SP2Not Applicable
Ww03a3409.dll5.2.3790.451443,00819-May-200919:38x86SP2WOW

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684   (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbmdd kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe kbHotfixServer KB967551
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