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Article ID: 967642 - Last Review: October 9, 2011 - Revision: 4.0

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SYMPTOMS

When you try to install 2007 Microsoft Office suite service packs from Microsoft Update, you receive an error message that resembles the following:
Installation Failure: Windows failed to install the following update with error 0x80070643: 2007 Microsoft Office Suite Service Pack 2 (SP2).
When you try to install 2007 Microsoft Office suite service packs from the Setup file, you receive an error message that resembles the following:
2007 Microsoft Office Suite Service Pack 2 (SP2) has stopped working.
Additionally, when you try to install 2007 Microsoft Office suite service packs, an error message that resembles one of the following is logged in the 2007 Microsoft Office suite service pack installation logs:
  • Error message 1
    Error 1935.An error occurred during the installation of assembly component {46174A62-FAFE-4BD6-9662-F9A9F588F034}. HRESULT: 0x80131047. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.InfoPath.Client.Internal.Host,fileVersion="12.0.6215.1000",version= "12.0.0.0000000",culture="neutral",publicKeyToken="71E9BCE111E9429C"
  • Error message 2
    Error 1935.An error occurred during the installation of assembly component {04E73476-518E-4B6A-8E10-021A00078847}. HRESULT: 0x80131047. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.Office.Interop.PowerPoint,fileVersion="12.0.6211.1000",version="12.0.0.000 0000",culture="neutral",publicKeyToken="71E9BCE111E9429C"

CAUSE

The installation of 2007 Microsoft Office suite service packs fail with error 1935 or with error 78F. This failure occurs when the Windows Installer encounters a reference either to a drive that no longer exists or to a removable media device that contains no readable media. For example, this failure may occur when the Windows Installer encounters a reference to an empty DVD drive or to an empty CD drive.

RESOLUTION

This issue is resolved by update 967642 for the 2007 Office system. Update 967642 is provided to resolve the problem that you may experience when you install 2007 Microsoft Office suite service packs. If you experience this issue, you must install update 967642 on your computer and then reinstall 2007 Microsoft Office suite service packs.

The following file is available for download from the Microsoft Download Center:

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Download
Download the office2007-kb967642-fullfile-x86-glb.exe package now. (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=e93ab1be-ade6-4ff8-8637-dbd3ebe3c5c5)

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1

Apply update 967642 that is mentioned in the "Resolution" section, and then reinstall the 2007 Office suite service pack that did not install successfully.

Method 2

Put a readable DVD or CD in the DVD drive or in the CD drive before you install the 2007 Microsoft Office suite service pack.

Note We do not recommend that you use Method 2. On some operating systems, Method 2 allows for the drive to be accessed so that the 2007 Microsoft Office suite service pack can be installed successfully. However, the issue with the original invalid drive still exists. Additionally, this issue may recur when you apply future 2007 Office updates.

MORE INFORMATION

Several root causes may cause error 1935 or error 78F during the installation of 2007 Microsoft Office suite service packs. Typically, this issue occurs when the 2007 Office suite was originally installed by using a temporary storage device.

APPLIES TO
  • 2007 Microsoft Office Suite Service Pack 1
  • 2007 Microsoft Office Suite Service Pack 2
Keywords: 
kbtshoot kberrmsg kbexpertisebeginner kbprb KB967642
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