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Article ID: 968006 - Last Review: October 7, 2011 - Revision: 2.0

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SYMPTOMS

On a computer that runs Windows XP or Windows Server 2003, you uninstall some software updates. After the uninstall operation is complete, some software assembly files still display the updated file version instead of the original file version.

For example, on a Windows XP-based computer, you have the 2007 Microsoft Office system installed. If you install and then uninstall 2007 Office system Service Pack 2 (SP2), some assembly files remain from the 2007 Office system SP2 version.

Note These files are located in the global assembly cache (%SystemRoot%\Assembly\GAC).

CAUSE

This problem occurs because of an error in Windows Installer. You experience this issue if the software update that you remove has an entry in RemoveFile table.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

Update for Windows Server 2003 (KB968006)
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Download
Download the KB968006 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=dd4c4b4a-88e1-4ca6-b367-7587f2b5518a)

Update for Windows Server 2003 for Itanium-based Systems (KB968006)
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Download the KB968006 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=dedc4df4-9245-48c6-87ed-03592bdb5ac0)

Update for Windows Server 2003 x64 Edition (KB968006)
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Download
Download the KB968006 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=76c90f7f-4f65-42aa-908f-1358e9e8323f)

Update for Windows XP (KB968006)
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Download
Download the KB968006 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=db20c401-2081-496c-836d-e437bcf9afc8)

Update for Windows XP x64 Edition (KB968006)
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Download
Download the KB968006 package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=17a6e64f-d475-45b9-b297-3862e1fdc6b9) Release Date: April 28, 2009

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update information for Windows Server 2003

Prerequisites

To apply this update, you must have Windows Server 2003 Service Pack 2 (SP2) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100  (http://support.microsoft.com/kb/889100/ ) How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msi.dll3.1.4000.44802,854,91221-Mar-200916:42x86
Windows Server 2003 with Service Pack 2, Itanium-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msi.dll3.1.4000.44805,994,49621-Mar-200915:35IA-64SP2Not Applicable
Wmsi.dll3.1.4000.44802,854,91221-Mar-200915:35x86SP2WOW
Windows Server 2003 with Service Pack 2, x64-based versions
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msi.dll3.1.4000.44804,492,80021-Mar-200915:35x64SP2Not Applicable
Wmsi.dll3.1.4000.44802,854,91221-Mar-200915:35x86SP2WOW

Update information for Windows XP

Prerequisites

To apply this update, you must have Windows XP Service Pack 3 installed on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389  (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 3, x86-based versions
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File nameFile versionFile sizeDateTimePlatform
Msi.dll3.1.4001.57862,842,62401-Apr-200908:55x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to resolve this problem for Windows Installer 4.5, click the following article number to view the article in the Microsoft Knowledge Base:
967756  (http://support.microsoft.com/kb/967756/ ) After you uninstall some software updates in Windows Vista or in Windows Server 2008, some assembly files may still reflect the updated version instead of the original version of the files

You can avoid this problem if you install 2007 Office system SP1 before you install 2007 Office system SP2. If you installed 2007 Office system SP2 directly over the RTM version of 2007 Office system, this update should be applied before you try to uninstall 2007 Office system SP2.

For more information about the RemoveFile table, visit the following Web site:
http://msdn.microsoft.com/en-us/library/aa371201.aspx (http://msdn.microsoft.com/en-us/library/aa371201.aspx)

APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
Keywords: 
kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB968006
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