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Article ID: 968129 - Last Review: July 12, 2013 - Revision: 15.1

Symptoms

You have Skype 3.8 for Windows installed on your computer. When you start Windows Internet Explorer 8, you receive the following error message:
Internet Explorer 8 is in a special no-add-ons mode so that you can fix a compatibility problem with Skype 3.8 IE Plugin.
This incompatibility causes Internet Explorer 8 to stop responding or crash.

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Note  The "Skype 3.8 IE Plug-in" Internet Explorer add-on is designed to give additional capabilities to Internet Explorer. However, this add-in may not be compatible with a particular version of Internet Explorer 8.

Resolution

To resolve this incompatibility, try one of the following options.

Option 1: Update to the latest version of Skype for Windows

To update to the latest version of Skype for Windows, install the latest version of Skype (http://www.skype.com/download/skype/windows)

Option 2: Disable the Skype 3.8 IE Plugin

Video: How to disable an add-on in Internet Explorer

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uuid=0cfe9a80-d7a0-44a7-bbe6-b1346eb91e0a VideoUrl=http://aka.ms/wgnkvx (http://aka.ms/wgnkvx)
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To disable the Skype 3.8 IE Plugin, follow these steps:
  1. Close all Internet Explorer windows.
  2. Open a new Internet Explorer window.
  3. When you receive the message that is mentioned in the "Symptoms" section, click Always open Internet Explorer without this add-on.

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    Note After you click Always open Internet Explorer without this add-on, Internet Explorer 8 does not load the Skype add-in. You will still be able to use the Skype program to call people. However, you cannot click telephone numbers in web pages to call people by using Skype.
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Note The Microsoft Automated Troubleshooting Services can also be used to diagnose and resolve this issue. For more information about the Microsoft Automated Troubleshooting Services, see Fix Internet Explorer add-on problems when IE hangs or freezes (http://support.microsoft.com/gp/ie_freezes_or_crashes) .

References

 For more information about browser add-ons, go to these Microsoft websites:

Applies to
  • Windows Internet Explorer 8
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbaddin kbhowto kb3rdpartysoftware kbFAQ kbexpertisebeginner kbsurveynew kbprb kbsmbportal kbvideocontent KB968129
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