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Article ID: 968136 - Last Review: November 8, 2012 - Revision: 23.0

If you receive a “Google Toolbar add-on can cause Internet Explorer to crash or to stop responding” error message, or if you can’t use the Google Toolbar, try one of the following solutions.

Update Google Toolbar

Update to the latest version of Google Toolbar (http://www.google.com/toolbar/ie/install.html) .

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Disable the Google Toolbar add-on (optional)

Click here to disable Google Toolbar automatically (http://go.microsoft.com/?linkid=9774319) , or follow these steps to manually disable it:
  1. Close all Internet Explorer windows, and then open one new Internet Explorer window.
  2. When you see a "Google Toolbar add-on can cause Internet Explorer to crash or to stop responding" message, click Always open Internet Explorer without this add-on.
 

Additional support

How do browser add-ons affect my computer? (http://windowshelp.microsoft.com/Windows/en-US/help/8ceec222-aa8a-401a-8da5-d9267a978ba71033.mspx)

Using the Internet Explorer 8 Add-on Manager (http://windowshelp.microsoft.com/Windows/en-US/help/c21ec7cf-994b-4227-a2d9-1fa1a729599b1033.mspx)

Why does Internet Explorer block some ActiveX controls? (http://windowshelp.microsoft.com/Windows/en-US/help/b76eb54e-3ff9-4b80-b160-59b69e6fc2161033.mspx)

Should I install ActiveX controls? (http://windowshelp.microsoft.com/Windows/en-US/help/c185161e-3416-4194-9a2f-4924ea896f051033.mspx)

Internet Explorer add-ons: frequently asked questions (http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx)

The third-party products that this article discusses are made by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Applies to
  • Windows Internet Explorer 9
  • Windows Internet Explorer 8
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
atdownload kbmatsfixme kbaddin kb3rdparty kbsurveynew kbprb kbcip KB968136
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