RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
On a computer that is running System Center Virtual Machine Manger 2008 (SCVMM 2008), a Virtual Server 2005 or Hyper-V host may have a status of "Not Responding" or "Needs Attention."
When you view the jobs tab, the refresh host job has failed with the following error message:
A Hardware Management error has occurred trying to contact server servername.domainname.com.
(Unknown error (0x80338104))
This issue can be caused by a "Restricted Groups" group policy that is removing the VMM Server machine account from the local administrators group on the host computer.
To resolve this issue, perform one of the following steps:
Add the VMM Server machine account to the Administrators "restricted groups" group policy setting.
To add the VMM Server machine account to the restricted group setting, use the following syntax:
Create a new organizational unit in the domain, move the Virtual Server 2005 and Hyper-V Server computer objects to the new OU and then configure the new organizational unit to block policy inheritance.
For more information about the Restricted Groups policy settings, visit the following Microsoft Web site:
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
for other considerations.