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Article ID: 969308 - Last Review: October 7, 2011 - Revision: 2.0

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SYMPTOMS

Consider the following scenario:
  1. From a Windows Vista Service Pack 1 (SP1)-based or Windows Server 2008-based Remote Desktop Connection 6.1 client, you connect to remote computers or to Terminal Services RemoteApp (TS RemoteApp) applications through a Terminal Server (TS) Gateway server.
  2. You select the Remember my password option to save the user credentials when you connect to the TS Gateway server.
In this case, if there is a network outage that prevents the connection to the TS Gateway server, you may encounter the Enter your credentials prompt dialog box when you try to re-connect to the TS Gateway server after the network connection is restored. Therefore, you have to enter the user credentials again.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix on Windows Vista-based computer, you must have Windows Vista SP1 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22398136,19220-Mar-200903:17x86
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223982,065,92020-Mar-200903:21x86
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2239853,24820-Mar-200903:22x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22398151,55220-Mar-200903:58x64
Aaclient.mofNot Applicable1,09718-Dec-200720:59Not Applicable
Mstscax.dll6.0.6001.223982,423,80820-Mar-200904:01x64
Mstscax.mofNot Applicable1,96718-Dec-200721:00Not Applicable
Tsgqec.dll6.0.6001.2239845,05620-Mar-200904:02x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951616   (http://support.microsoft.com/kb/951616 / ) Description of the Remote Desktop Connection 6.1 client update for Terminal Services
For more information about Terminal Services RemoteApp, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc753844.aspx (http://technet.microsoft.com/en-us/library/cc753844.aspx)

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_for_kb969308_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File nameX86_5f0c68bc606764e7cac2ef66801db848_31bf3856ad364e35_6.0.6001.22398_none_74abc8cd4d8930bb.manifest
File versionNot Applicable
File size722
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22398_none_301e5b57df0796c6.manifest
File versionNot Applicable
File size234,382
Date (UTC)20-Mar-2009
Time (UTC)03:54
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_0c0e2e860a36da112d742b0c74de763e_31bf3856ad364e35_6.0.6001.22398_none_7e65d39fdb4778b3.manifest
File versionNot Applicable
File size1,092
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22398_none_8c3cf6db976507fc.manifest
File versionNot Applicable
File size234,448
Date (UTC)20-Mar-2009
Time (UTC)04:34
PlatformNot Applicable
File namePackage_for_kb969308_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable
File namePackage_for_kb969308_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)20-Mar-2009
Time (UTC)07:03
PlatformNot Applicable

APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe KB969308
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