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Article ID: 969965 - Last Review: April 1, 2012 - Revision: 4.0

SYMPTOMS

When you use Microsoft System Center Virtual Machine Manager 2008 to perform a Physical-to-Virtual conversion (P2V), you receive the following error message during the Scan System phase:
Error (2910)
VMM does not have appropriate permissions to access the resource on the %server.
Access is denied (0x80070005))

Recommended Action
Ensure that Virtual Machine Manager has the appropriate rights to perform this action.
Note The source computer is the computer that you intend to virtualize in the P2V conversion.

CAUSE

This problem typically occurs because either of the following conditions is true:
  • The credentials that were entered in the P2V wizard do not belong to a member of the local Administrators group on the Source computer.
  • The source computer does not permit remote WMI calls to the CIMV2 namespace to the account that was used for the P2V wizard.

RESOLUTION

To resolve this problem, follow these steps:
  1. Make sure that the account that is used for the P2V wizard is a member of the local Administrators group on the source computer.

    Note This is especially important if the SCVMM server and source computer are in different domains.
  2. Verify WMI connectivity to the CIMV2 namespace on the source computer. To do this, follow these steps on the SCVMM server.

    Note During the Scan System phase of the P2V conversion, SCVMM makes WMI calls to the CIMV2 namespace on the source computer to pull basic system information. If these WMI calls fail, the P2V conversion also fails.
    1. Open the WBEMtest window. To do this, click Start, point to Run, type WBEMtest in the Open box, and then click OK.
    2. Click Connect in the upper-right corner.
    3. Connect to the CIMV2 namespace on the source computer. For example, type \\Source\ROOT\CIMV2.

      Note Make sure to use the name of your source computer.
    4. Click Connect to complete the connection.
    5. Verify your connection by accessing a sample object. To do this, click Open Class, and then type Win32_PhysicalMemory.

      Note You should see objects populate the Object Editor window. The actual content that is returned is not important. This purpose of this step is only to verify that a remote connection to the CIMV2 namespace has been established.
  3. Open wmimgmt.msc to verify connectivity to the local computer and also to check the Remote Enable permissions. To do this, follow these steps:
    1. Open the WMI Control (Local) window. To do this, click Start, point to Run, type wmimgmt.msc, and then click OK.
    2. Right-click the WMI Control (Local) node, and then click Properties.
    3. Click the Security tab, select Root, and then click the Security button in the lower-right corner.
    4. Click to select the Remote Enable permission for Everyone or the specific user account that you want to grant this permission to check box.

      Note This action does not require that you restart the computer.
  4. Open dcomcnfg to verify that the DCOM service is running and also to check the Remote Activation permission. To do this, follow these steps:
    1. Open the Component Services snap-in. To do this, click Start, point to Run, type dcomcnfg, and then click OK.
    2. Expand Component Services, expand Computers, and then expand My Computer.

      Note If the My Computer node has a red down-arrow mark, this means that the DCOM service is not running and must be started.
    3. Right-click My Computer, click Properties, and then click the COM Security tab.
    4. Under Launch and Activation Permissions, click Edit Limits.
    5. For the Everyone user group, click to select the Allow check box for the Remote Activation row. Alternatively, add the specific user account to which you want to grant this permission.
    Note You may receive an "Access Denied" error message if the appropriate WMI permission is not granted to the user. The error message may include Error code 0x80041003.
  5. Verify whether the Ole registry key is missing or has an incorrect value on the source computer. To do this, follow these steps:
    1. Start Registry Editor.
    2. Locate the following subkey:
      HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Ole
    3. Look for an EnableDCOM entry that has a type of REG_SZ and a value of Y.

REFERENCES

For general troubleshooting steps of SCVMM, see the following blog: System Center Virtual Machine Manager (http://blogs.technet.com/b/scvmmcallback/archive/2009/03/26/system-center-virtual-machine-manager.aspx)

For more information about P2V Conversions, visit the following Microsoft Website:
Converting Physical Computers to Virtual Machines in VMM (P2V Conversions) (http://technet.microsoft.com/en-us/library/bb963740.aspx)

APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2007
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
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