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Article ID: 969972 - Last Review: October 7, 2011 - Revision: 3.0

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SYMPTOMS

Consider the following scenario:
  • You apply the following policy to a computer that is running Windows Server 2008 or Windows Vista:
    Computer Configuration\Windows Settings\Security Settings\Software Restriction Policies\Enforcement
  • For this policy, in the Apply software restriction policies to the following section, you select the All software files option.
In this scenario, you encounter a slow application startup or a slow logon. The slow logon occurs when users have their local drives mapped to a network share.

Note You can use Process Monitor to determine whether your computer has the issue. To do this, you start Process Monitor before you start an application. Your computer has the issue if you find a log that is in the Process Monitor and that resembles the following:
CreateFile	C:C:\WINDOWS\SYSTEM32\IMM32.DLL	NAME INVALID
CreateFile	C:\??	NAME INVALID	

The logging has both features (1: incorrect file path (such as C:C:\WINDOWS\...). 2. "Name INVALID" key word).

CAUSE

This issue occurs because the Advapi32.dll module does not correctly handle file paths that are configured as NT namespace paths.

RESOLUTION

To resolve the issue, install hotfix 969972 on the affected computer that is running Windows Server 2008 or Windows Vista.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problemP1 that P2 described in this article. Apply this hotfix only to systems that are experiencing the problemP1 described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6001.22431800,76812-May-200915:36x86
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6002.22134800,76812-May-200915:38x86
For all supported IA64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6001.224311,962,49612-May-200915:39IA-64
For all supported IA64-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6002.221341,963,52012-May-200915:27IA-64
For all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6001.224311,064,44812-May-200916:00x64
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Advapi32.dll6.0.6002.221341,066,49612-May-200915:37x64

WORKAROUND

To work around the issue, remove software restriction policies from DLL files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about NT namespaces and Win32 namespaces, visit the following Microsoft Web site:

http://msdn.microsoft.com/en-us/library/aa365247.aspx (http://msdn.microsoft.com/en-us/library/aa365247.aspx) For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684   (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb969972_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36713-May-200906:16Not Applicable
Package_for_kb969972_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69413-May-200906:16Not Applicable
Package_for_kb969972_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71313-May-200906:16Not Applicable
Package_for_kb969972_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42113-May-200906:16Not Applicable
Package_for_kb969972_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69013-May-200906:16Not Applicable
Package_for_kb969972_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70113-May-200906:16Not Applicable
Package_for_kb969972_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42513-May-200906:16Not Applicable
Package_for_kb969972_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69413-May-200906:16Not Applicable
Package_for_kb969972_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71313-May-200906:16Not Applicable
Package_for_kb969972_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42213-May-200906:16Not Applicable
Package_for_kb969972_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43013-May-200906:16Not Applicable
X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22431_none_e3b284ad9fb6bd19.manifestNot Applicable9,80512-May-200919:27Not Applicable
X86_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22134_none_e59bf7739cda5e42.manifestNot Applicable9,80512-May-200919:24Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22431_none_3fd1203158142e4f.manifestNot Applicable9,85112-May-200919:28Not Applicable
Amd64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22134_none_41ba92f75537cf78.manifestNot Applicable9,85112-May-200919:23Not Applicable
Package_for_kb969972_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37513-May-200906:16Not Applicable
Package_for_kb969972_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70613-May-200906:16Not Applicable
Package_for_kb969972_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72313-May-200906:16Not Applicable
Package_for_kb969972_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42913-May-200906:16Not Applicable
Package_for_kb969972_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70213-May-200906:16Not Applicable
Package_for_kb969972_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71113-May-200906:16Not Applicable
Package_for_kb969972_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43313-May-200906:16Not Applicable
Package_for_kb969972_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70613-May-200906:16Not Applicable
Package_for_kb969972_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72313-May-200906:16Not Applicable
Package_for_kb969972_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43013-May-200906:16Not Applicable
Package_for_kb969972_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43813-May-200906:16Not Applicable
Additional files for all supported IA64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6001.22431_none_e3b428a39fb4c615.manifestNot Applicable9,82812-May-200919:11Not Applicable
Ia64_microsoft-windows-advapi32_31bf3856ad364e35_6.0.6002.22134_none_e59d9b699cd8673e.manifestNot Applicable9,82812-May-200919:04Not Applicable
Package_for_kb969972_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42513-May-200906:16Not Applicable
Package_for_kb969972_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53013-May-200906:16Not Applicable
Package_for_kb969972_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70613-May-200906:16Not Applicable
Package_for_kb969972_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42913-May-200906:16Not Applicable
Package_for_kb969972_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53313-May-200906:16Not Applicable
Package_for_kb969972_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71813-May-200906:16Not Applicable
Package_for_kb969972_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42613-May-200906:16Not Applicable
Package_for_kb969972_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43413-May-200906:16Not Applicable

APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB969972
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