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Article ID: 970656 - Last Review: March 30, 2011 - Revision: 4.0

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You use Internet Explorer 6 to browse a Web page that contains a frameset. One of the frames in the frameset contains a Select element that is displayed as a drop-down list. When you try to select an option from the drop-down list in the frame, Internet Explorer 6 crashes.

When this issue occurs, you receive an error message that resembles the following:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you click the Click here link for more information, you see the following error signature:
    AppName: iexplore.exe
    AppVer: 6.0.2900.2180
    ModName: mshtml.dll
    ModVer: 6.0.2900.3527
    Offset: 0006963f

Additionally, an event that resembles the following is logged in the Application log:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: Date
Time: Time
User: N/A
Description: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.3527, fault address 0x0006963f.
Note In this event, the Mshtml.dll file version and the fault address may vary.


This issue occurs because there is a script on the Web page which tries to rewrite the frame that contains the Select element. This occurs when the OnChange event of the Select element fires.


Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site: (
For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site: (
Note This update was first included in security update 969897 (MS09-019). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
969897  ( ) Cumulative security update for Internet Explorer

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: (
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


To install this hotfix, you must have Windows XP Service Pack 2 (SP2) or Windows XP Service Pack 3 (SP3) installed.

Note This problem also occurs in Windows Server 2000 and in Windows Server 2003. A hotfix package is scheduled to be released for Windows Server 2000 and for Windows Server 2003. New information will be posted in the Microsoft Knowledge Base as it becomes available.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP SP2, x86-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform

Windows XP SP3, x86-based version

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the following topics, visit the according Microsoft Web sites:

Collapse this tableExpand this table
TopicWeb site
SELECT Element | select Object (
onchange Event (
FRAMESET Element | frameSet Object (

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use ( for other considerations.

  • Microsoft Internet Explorer 6.0
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