DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 971277 - Last Review: November 22, 2012 - Revision: 5.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Vista, Windows Server 2008, Windows 7 or Windows Server 2008 R2.
  • You set the SrvsvcDefaultShareInfo registry entry under the following registry subkey to configure the default share permissions for a network share:
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\lanmanserver\DefaultSecurity\
  • You restart the computer.
In this scenario, you cannot access an administrative share on the computer.

For example, when a user tries to access drive C by using the "\\<computer name>\C$" command, the user receives the following error message:

Windows cannot access \\<computer name>\C$
Check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problem, click Diagnose.
Details:
Error code: 0x80070005
Access is denied

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


After you install this hotfix, you must make changes to the registry to set the value of the Level2Compatibility registry entry to 1. To have us set the value of the Level2Compatibility registry entry for you, go to the "Fix it for me" section. If you prefer to make this change yourself, go to the "Let me fix it myself" section.

Fix it for me



To set the value of the Level2Compatibility registry entry automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9821298)
Microsoft Fix it 55015
Collapse this imageExpand this image


Notes
  • Install the hotfix in the "Hotfix download available" section at the top of this Knowledge Base article before you run this Fix it solution.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

After you install this hotfix, you must make the following changes to the registry to set the value of the Level2Compatibility registry entry to 1:
  1. Click Start, type regedit in the Start search box, and then press ENTER.

    If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters
  3. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
  4. Type Level2Compatibility, and then press ENTER.
  5. Right-click Level2Compatibility, and then click Modify.
  6. In the Edit DWORD (32-bit) Value box, type 1 in the Value data box, and then click OK.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) .

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200912:57Not Applicable
Srvsvc.dll6.0.6001.22434123,90415-May-200913:02x86
Sscore.dll6.0.6001.224349,72815-May-200913:02x86
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200912:34Not Applicable
Srvsvc.dll6.0.6002.22137123,90415-May-200912:52x86
Sscore.dll6.0.6002.221379,72815-May-200910:38x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200913:02Not Applicable
Srvsvc.dll6.0.6001.22434176,64015-May-200913:18x64
Sscore.dll6.0.6001.2243412,28815-May-200913:18x64
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200912:40Not Applicable
Srvsvc.dll6.0.6002.22137177,15215-May-200912:51x64
Sscore.dll6.0.6002.2213712,28815-May-200912:51x64
Sscore.dll6.0.6001.224349,72815-May-200913:02x86
Sscore.dll6.0.6002.221379,72815-May-200910:38x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200912:52Not Applicable
Srvsvc.dll6.0.6001.22434292,86415-May-200912:54IA-64
Sscore.dll6.0.6001.2243423,04015-May-200912:54IA-64
Smbserver-ppdlic.xrm-msNot Applicable3,16015-May-200912:16Not Applicable
Srvsvc.dll6.0.6002.22137292,86415-May-200912:43IA-64
Sscore.dll6.0.6002.2213723,04015-May-200912:43IA-64
Sscore.dll6.0.6001.224349,72815-May-200913:02x86
Sscore.dll6.0.6002.221379,72815-May-200910:38x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,22911-Sep-201007:32Not Applicable
Srvsvc.dll6.1.7600.20798168,96011-Sep-201007:22x86
Sscore.dll6.1.7600.163859,72814-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,22911-Sep-201009:01Not Applicable
Srvsvc.dll6.1.7600.20798236,03211-Sep-201008:48x64
Sscore.dll6.1.7600.207989,72811-Sep-201007:22x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Smbserver-ppdlic.xrm-msNot Applicable3,22911-Sep-201007:15Not Applicable
Srvsvc.dll6.1.7600.20798417,79211-Sep-201007:05IA-64
Sscore.dll6.1.7600.2079826,62411-Sep-201007:05IA-64
Sscore.dll6.1.7600.207989,72811-Sep-201007:22x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,068
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameX86_cbb7065f63c43764aa67f25983f360a1_31bf3856ad364e35_6.0.6001.22434_none_a42a8911c5d7a5b9.manifest
File versionNot Applicable
File size697
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameX86_ee606e8f7f9eb1e1dcf248288d334582_31bf3856ad364e35_6.0.6002.22137_none_06a12eb28fc48fbb.manifest
File versionNot Applicable
File size697
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameX86_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6001.22434_none_f9621cda040dcdff.manifest
File versionNot Applicable
File size54,257
Date (UTC)15-May-2009
Time (UTC)16:45
PlatformNot Applicable
File nameX86_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6002.22137_none_fb4b8fa001316f28.manifest
File versionNot Applicable
File size54,257
Date (UTC)15-May-2009
Time (UTC)16:43
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_283c8d355f3f3d163c7b8708722388c6_31bf3856ad364e35_6.0.6001.22434_none_30559bf2c4fb261c.manifest
File versionNot Applicable
File size1,044
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameAmd64_c8923e4577b1693aaf3f5293342bb880_31bf3856ad364e35_6.0.6002.22137_none_5f9ef67ac1e1b64b.manifest
File versionNot Applicable
File size1,044
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameAmd64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6001.22434_none_5580b85dbc6b3f35.manifest
File versionNot Applicable
File size54,293
Date (UTC)15-May-2009
Time (UTC)16:44
PlatformNot Applicable
File nameAmd64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6002.22137_none_576a2b23b98ee05e.manifest
File versionNot Applicable
File size54,293
Date (UTC)15-May-2009
Time (UTC)16:42
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,092
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6001.22434_none_5fd562aff0cc0130.manifest
File versionNot Applicable
File size46,347
Date (UTC)15-May-2009
Time (UTC)16:40
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6002.22137_none_61bed575edefa259.manifest
File versionNot Applicable
File size46,347
Date (UTC)15-May-2009
Time (UTC)16:38
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_d98329bcaefe71dd136562e647ce7442_31bf3856ad364e35_6.0.6002.22137_none_a0d6bc6f48f417bf.manifest
File versionNot Applicable
File size1,042
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameIa64_fefa4e096ce491bf6eaa91d3470a37fb_31bf3856ad364e35_6.0.6001.22434_none_be4afefce6549b21.manifest
File versionNot Applicable
File size1,042
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameIa64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6001.22434_none_f963c0d0040bd6fb.manifest
File versionNot Applicable
File size54,275
Date (UTC)15-May-2009
Time (UTC)16:35
PlatformNot Applicable
File nameIa64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6002.22137_none_fb4d3396012f7824.manifest
File versionNot Applicable
File size54,275
Date (UTC)15-May-2009
Time (UTC)16:26
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,249
Date (UTC)18-May-2009
Time (UTC)07:29
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6001.22434_none_5fd562aff0cc0130.manifest
File versionNot Applicable
File size46,347
Date (UTC)15-May-2009
Time (UTC)16:40
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.0.6002.22137_none_61bed575edefa259.manifest
File versionNot Applicable
File size46,347
Date (UTC)15-May-2009
Time (UTC)16:38
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,659
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameX86_2e0629fe9a94fb9c73aa0653643fd564_31bf3856ad364e35_6.1.7600.20798_none_844f4f2e0f253d5f.manifest
File versionNot Applicable
File size697
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameX86_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20798_none_f94d128b65521237.manifest
File versionNot Applicable
File size51,224
Date (UTC)11-Sep-2010
Time (UTC)10:59
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_8fc1f026e625627eaef050e740f98a8d_31bf3856ad364e35_6.1.7600.20798_none_83ec3d4090db18b4.manifest
File versionNot Applicable
File size1,044
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameAmd64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20798_none_556bae0f1daf836d.manifest
File versionNot Applicable
File size51,228
Date (UTC)11-Sep-2010
Time (UTC)11:03
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,891
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20798_none_5fc0586152104568.manifest
File versionNot Applicable
File size43,342
Date (UTC)11-Sep-2010
Time (UTC)07:43
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_fa2da867a30c329aa4f92604d3ecff6b_31bf3856ad364e35_6.1.7600.20798_none_384da139ffcaec1b.manifest
File versionNot Applicable
File size1,042
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameIa64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20798_none_f94eb68165501b33.manifest
File versionNot Applicable
File size48,996
Date (UTC)11-Sep-2010
Time (UTC)08:44
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,684
Date (UTC)11-Sep-2010
Time (UTC)10:55
PlatformNot Applicable
File nameWow64_microsoft-windows-smbserver_31bf3856ad364e35_6.1.7600.20798_none_5fc0586152104568.manifest
File versionNot Applicable
File size43,342
Date (UTC)11-Sep-2010
Time (UTC)07:43
PlatformNot Applicable

Applies to
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbexpertiseinter kbfix kbbug kbsurveynew kbqfe kbfixme kbmsifixme KB971277
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support