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Article ID: 971338 - Last Review: September 7, 2010 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You have a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.
  • You enable the Delete cache copies of roaming profiles Group Policy setting on the terminal server.
  • You configure a user account to load a terminal server roaming profile on the terminal server.
  • The Change password at the next logon option is enabled in the properties of the user account.
  • You create a terminal server session to the terminal server by using the user account.

In this scenario, the terminal server roaming profile is not loaded correctly. Additionally, some personal data and some application settings are lost.

CAUSE

This issue occurs because the User Profile service does not load the terminal server roaming profile correctly after the user account password is reset.

When the Delete cache copies of roaming profiles Group Policy setting is enabled, and when a user is prompted to change the user account password, the User Profile service loads a local temporary user profile. The User Profile service loads this user profile to perform the password reset operation. However, the profile changes to a combination of the local temporary profile and of the roaming profile after the user password is reset. Therefore, the terminal server roaming profile is not loaded correctly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) or Windows Server 2008 R2. Additionally, you must have the Terminal Services role for Windows Server 2008 SP2 installed. Or, you must have the Remote Desktop Services role for Windows Server 2008 R2 installed.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information note
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Profprov.dll6.0.6002.2236829,18419-Mar-201018:45x86
Profsvc.dll6.0.6002.22368155,13619-Mar-201018:45x86
Userprofilewmiprovider.mofNot applicable10,70219-Mar-201014:07Not applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Profprov.dll6.0.6002.2236833,28019-Mar-201018:55x64
Profsvc.dll6.0.6002.22368180,73619-Mar-201018:55x64
Userprofilewmiprovider.mofNot applicable10,70219-Mar-201014:14Not applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Profprov.dll6.0.6002.2236876,28819-Mar-201018:34IA-64
Profsvc.dll6.0.6002.22368405,50419-Mar-201018:34IA-64
Userprofilewmiprovider.mofNot applicable10,70219-Mar-201014:06Not applicable
Windows Server 2008 R2 file information note
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Profprov.dll6.1.7600.1638533,28014-Jul-200901:41x64
Profsvc.dll6.1.7600.20713209,92014-May-201001:56x64
Profsvc.ptxmlNot applicable64813-Jul-200920:29Not applicable
Userprofilewmiprovider.mofNot applicable10,70813-Jul-200920:29Not applicable

WORKAROUND

Workaround for Windows Server 2008 and for Windows Server 2008 R2

To work around this issue, apply the Set roaming profile path for all users logging on this computer Group Policy setting on the terminal server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,068
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable
File nameX86_14c277076ecd6570cbfd0c9d8e89da90_31bf3856ad364e35_6.0.6002.22368_none_8da9df541812375e.manifest
File versionNot applicable
File size695
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fde89266491a64b8.manifest
File versionNot applicable
File size38,816
Date (UTC)19-Mar-2010
Time (UTC)21:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_9092b0c5b3f1e0a1425eae6422aa99e5_31bf3856ad364e35_6.0.6002.22368_none_3abfe1f18bd58b13.manifest
File versionNot applicable
File size699
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_5a072dea0177d5ee.manifest
File versionNot applicable
File size39,111
Date (UTC)19-Mar-2010
Time (UTC)22:39
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,092
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_b81955fd6638d7d3605ec675060ef400_31bf3856ad364e35_6.0.6002.22368_none_5b488f34279abd1d.manifest
File versionNot applicable
File size697
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable
File nameIa64_microsoft-windows-profsvc_31bf3856ad364e35_6.0.6002.22368_none_fdea365c49186db4.manifest
File versionNot applicable
File size39,087
Date (UTC)19-Mar-2010
Time (UTC)20:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,247
Date (UTC)22-Mar-2010
Time (UTC)04:57
PlatformNot applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_bc1167f29daf4e22415604cd8847f81e_31bf3856ad364e35_6.1.7600.20713_none_77f6e4cb0f482af3.manifest
File versionNot applicable
File size699
Date (UTC)14-May-2010
Time (UTC)17:23
PlatformNot applicable
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.20713_none_58799a716544b34a.manifest
File versionNot applicable
File size39,926
Date (UTC)14-May-2010
Time (UTC)20:11
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,689
Date (UTC)14-May-2010
Time (UTC)17:23
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Server 2008 Foundation
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbfix kbautohotfix kbhotfixserver kbqfe kbsurveynew kbexpertiseadvanced KB971338
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