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Article ID: 972421 - Last Review: September 24, 2009 - Revision: 3.0

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You have a home server that is running Windows Home Server Power Pack 2, and you would like to recover your home server with the a server recovery DVD. Consider the following scenario:
  • You recover Windows Home Server by using a server recovery DVD that has Power Pack 2 integrated.
  • You restart your home server after you complete the server recovery.
In this scenario, you experience the following issues:

Issue 1

You cannot start the Windows Home Server Console from the home server or from the remote desktop.

Issue 2

Clients cannot connect to the home server to access shared files.


Windows Home Server has a feature to allow you to recover your home server. A bug was discovered that related to how Windows Server Power Pack 2 manages the server recovery. After the server recovery, a check on the share folders fails and causes the issues that are described in the "Symptoms" section.


To prevent these issues, you must install this update on your home server before you try to recover Windows Home Server.

Please check whether you have installed this update on your home server before you start to recover Windows Home Server. To check whether you have installed this update, follow these steps:
  1. Start the Windows Home Server Console.
  2. Click Settings, and then move to the Resources page.
  3. In the Version Information section, verify that Windows Home Server Storage Manager has version number 6.0.2030.13.
If this update is installed, you can now successfully recover Windows Home Server.

Update information

This update is available from Windows Update.


To apply this update, you must have Windows Home Server Power Pack 2 installed on your home server as well as update 963032.

Restart requirement

You have to restart your home server after you apply this update.

Hotfix replacement information

This update does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684   ( ) Description of the standard terminology that is used to describe Microsoft software updates

  • Windows Home Server
kbexpertiseadvanced kbfix kbsurveynew kbqfe KB972421
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