DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 973479 - Last Review: March 10, 2014 - Revision: 13.0

On This Page

Symptoms

When you try to print or view the print preview of a webpage in Internet Explorer the webpage may not print or print preview correctly and you may receive a script error.

Cause

This issue can occur for one or more of the following scenarios:
Scenario 1: Your video card or video driver is outdated or corrupt. Note Outdated or corrupted printer drivers can also cause script errors when printing from Internet Explorer

Scenario 2: You may not have printer permissions assigned

Scenario 3: Protected Mode is enabled for the Internet security zone of the web page

Scenario 4: There is an issue with temporary folders on your user account and the Low folder under the %TEMP% location has been deleted

Resolution

To resolve this issue, use the following methods in the order in which they are presented. If method 1 does not resolve your issue, proceed to the next method.

Method 1: Troubleshoot issues with your printer and update your drivers to the latest version

Go through the following tutorial to help you identify and fix common printer problems in Windows:

Printer problems in Windows (http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows)

Outdated printer drivers can cause problems when printing from Internet Explorer, try updating to the latest printer driver for your printer, to do this, click the link specific to your version of Windows and follow the steps in the that article:

Find and install printer drivers in Windows 7 (http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers)

Find and install printer drivers in Windows Vista (http://windows.microsoft.com/en-US/windows-vista/Find-and-install-printer-drivers)



Important:
In some cases, an updated version of the driver may not be available through Windows Update. It may be necessary to go to the manufacturer's website and locate, download and install the latest printer driver for your printer.

If updating your printer driver did not solve the issue, continue to method 2.

Method 2: Try printing a webpage running Internet Explorer as an Administrator

Try printing a web page when running Internet Explorer as an Administrator; this can help determine if there is a permissions issue.

To verify that you are logged on as an administrator, follow these steps
Collapse this imageExpand this image


  1. Open the Date and Time dialog box.
    1. Click Start.
    2. Type the following command in the Start Search box or in the Search programs and files box, and then press ENTER:
      timedate.cpl
      The Date and Time dialog box opens.
      Collapse this imageExpand this image
  2. Click Change date and time in the Date and Time dialog box. When the User Account Control dialog box opens, click Continue.
    Collapse this imageExpand this image
  3. Now, do one of the following, depending on what happens when you click Continue:
    • If your computer does not prompt you for a password
      You are already logged on with an administrator account. Click Cancel two times to close the Date and Time dialog box, and then you are ready to continue with this task.
    • If your computer prompts you for a password
      You are not logged on with an administrator account.
Collapse this imageExpand this image

Note You must use an account has administrator permission to change account type from Standard to Administor.

To start Internet Explorer as an Administrator, follow these steps:
  1. Close all Internet Explorer windows.
  2. Click Start, click All Programs, right-click Internet Explorer and select Run As Administrator.
  3. Browse to a website and try test printing a page while running as the Administrator.
If printing a webpage running Internet Explorer as an Administrator did not solve the issue, continue to method 3.

Method 3: Try printing after disabling Protected Mode

Try printing a webpage after disabling Protected Mode, to do this, follow these steps:

  1. Click the Tools icon in Internet Explorer
  2. Click the Security tab and uncheck the checkbox beside Enable Protected Mode (requires restarting Internet Explorer)
  3. Click Apply , and then click OK.
  4. Close all open Internet Explorer windows, and then restart Internet Explorer.
  5. Browse to a website and try test printing a page while running as the Administrator.
If disabling Protected Mode does not resolve the issue, continue to method 4.

Method 4: Re-create the missing folder


To have us re-create the missing folder for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me


To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9772655)
Microsoft Fix it 50676
Collapse this imageExpand this image


Notes
  • If the "Low" folder already exists on your computer, you may receive the error "This Microsoft Fix it does not apply to your operating system or application version". You can safely ignore this error and go to the next method.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Collapse this imageExpand this image
  1. Close all instances of Internet Explorer.
  2. Click Start
    Collapse this imageExpand this image
     Start button
    , type %Temp% in the Start Search box, and then click the Temp folder in the list.
  3. If you are running Windows Vista, click New Folder on the Organize menu.

    If you are running Windows 7, click New Folder on the main menu.
  4. Type Low for the folder name, and then press ENTER.
  5. Close the Windows Explorer window, start Internet Explorer, and then print or print preview a Web page.
Collapse this imageExpand this image

If this method does not resolve the issue, go to the next method.

Method 5: Reset low integrity level on the Low folder

To have us Reset low integrity level on the Low folder for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
Collapse this imageExpand this image
Fix this problem (http://go.microsoft.com/?linkid=9772656)
Microsoft Fix it 50677
Collapse this imageExpand this image


Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

Collapse this imageExpand this image
  1. Click Start
    Collapse this imageExpand this image
     Start button
    , click All Programs, and then click Accessories.
  2. Right-click Command Prompt, and then click Run as administrator.
  3. Type following command and press ENTER:
    ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low
  4. Restart the computer.
  5. Print or print preview a Web page in Internet Explorer.
Collapse this imageExpand this image

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.

More Information

For printing problems specific to particular printer manufacturer, click the link associated with your manufacturer:

This issue may occur with some Canon printers when you have a certain Canon printer driver installed. For more information, visit the following Microsoft Website:For help with Canon printers, visit the following Canon website:
Canon service and support (http://www.usa.canon.com/cusa/consumer/standard_display/support)
Printer Troubleshooting Tutorial:
For a step-by-step tutorial to help you identify and fix common printer problems, visit the following Microsoft Website:
Printer problems in Windows (http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows)
To troubleshoot script errors while trying to print a webpage in Internet Explorer,visit the following Microsoft Website:To scan and fix printing problems and printing errors automatically, visit the following Microsoft Website:
Printing problems and printing errors (http://support.microsoft.com/mats/printing_problems/)

Applies to
  • Windows Internet Explorer 7, when used with:
    • Windows 7 Enterprise
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Basic Beta
    • Windows Vista Home Premium
    • Windows Vista Starter
    • Windows Vista Ultimate
  • Windows Internet Explorer 8, when used with:
    • Windows 7 Enterprise
    • Windows Vista Business
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Starter
    • Windows Vista Ultimate
  • Windows Internet Explorer 9
Keywords: 
kbtshoot kbexpertisebeginner kbfixme kbmsifixme kbcip KB973479
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support