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Article ID: 974037 - Last Review: August 27, 2009 - Revision: 1.0

SYMPTOMS

When you try to perform a manual promotion process for an e-mail message in Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error message:
Invalid Email Address.
This problem occurs if the following conditions are true:
  • You have installed Update Rollup 4 for Microsoft Dynamics CRM 4.0.
    For more information about Update Rollup 4 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
    968176  (http://support.microsoft.com/kb/968176/ ) Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available
  • The display names in the e-mail message contain a combination of parentheses, spaces and at signs (@).

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes

APPLIES TO
  • Microsoft Dynamics CRM for Microsoft Office Outlook, when used with:
    • Microsoft Dynamics CRM 4.0
Keywords: 
kberrmsg kbfix kbsurveynew kbmbsmigrate kbqfe kbexpertiseinter KB974037
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