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Article ID: 976399 - Last Review: December 8, 2009 - Revision: 1.1

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SYMPTOMS

Consider the following scenario:
  1. You configure Group Policy preference settings in a Group Policy object.
  2. You use a security group filter in these Group Policy preference settings. This filter checks whether the current computer belongs to a security group that is not empty.
  3. This Group Policy object applies to a computer that is running Windows 7 or Windows Server 2008 R2. This computer does not belong to the security group that is specified in the security group filter.
In this scenario, the Group Policy applying process stops, and Group Policy preference settings and other Group Policy settings cannot be applied.

When this issue occurs, the following event descriptions are added to the Application log:

The computer '<computer name>' preference item in the '< Group Policy> GUID' Group Policy object did not apply because its targeting item failed with error code '0x86012004 The client-side extension caught the unhandled exception 'filter expand' inside: 'Access violation (0xc0000005) occurred at <memory address>; the memory at <memory address> could not be read.'

The client-side extension caught the unhandled exception 'filter expand' inside: 'Access violation (0xc0000005) occurred at <memory address>; the memory at <memory address> could not be read.'

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows 7
  • Windows Server 2008 R2

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpprefcl.dll6.1.7600.20555582,65622-Oct-200906:19x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Gpprefcl.dll6.1.7600.20555781,82422-Oct-200906:48x64Not Applicable
Gpprefcl.dll6.1.7600.20555582,65622-Oct-200906:19x86WOW
For all supported IA-64-based versions of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpprefcl.dll6.1.7600.205551,498,11222-Oct-200905:06IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
976398  (http://support.microsoft.com/kb/976398/ ) LDAP filters in the Group Policy preference settings do not take effect on a computer that is running Windows Server 2008 R2 or Windows 7

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb976399_rtm~31bf3856ad364e35~x86~~6.1.1.0.mumNot Applicable1,45422-Oct-200918:12Not Applicable
X86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7600.20555_none_37c9998bc354d271.manifestNot Applicable53,96822-Oct-200906:50Not Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7600.20555_none_93e8350f7bb243a7.manifestNot Applicable53,97222-Oct-200917:02Not Applicable
Package_for_kb976399_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mumNot Applicable2,65822-Oct-200918:12Not Applicable
Wow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7600.20555_none_9e3cdf61b01305a2.manifestNot Applicable34,83622-Oct-200906:38Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.1.7600.20555_none_37cb3d81c352db6d.manifestNot Applicable53,97022-Oct-200907:11Not Applicable
Package_for_kb976399_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mumNot Applicable1,95422-Oct-200918:12Not Applicable

APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB976399
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