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Article ID: 976538 - Last Review: April 14, 2010 - Revision: 1.0

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SYMPTOMS

You run a program that uses a third-party file system filter driver. If the file system filter driver changes file data, you may encounter a file corruption issue.

This issue occurs in the following operating systems:
  • Windows 7
  • Windows Server 2008 R2
  • Windows Vista
  • Windows Server 2008
For example, you run an encryption program on a computer that is running Windows Vista. This encryption program uses a file system filter driver that changes file data. In this example, file corruption may occur when you start Windows Mail. Additionally, you may receive an error message that resembles the following:
The message store has been corrupted by an application external to Windows Mail.
Windows Mail has been able to successfully recover from this corruption. (0x00000000)
Note The symptoms that you experience may vary, depending on the implementation of the filter driver and the program that access file data.

CAUSE

This issue occurs because the NTFS file system sets the Irp->IoStatus.Information field to an incorrect size for some special paging I/O write operations. When this occurs, the file system filter driver cannot correctly detect the length of the data that the NTFS file system has written to the disk. This behavior may stop additional write operations to the disk, and this causes a file corruption issue.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.223601,082,24011-Mar-201017:27x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.223601,504,64811-Mar-201019:42x64
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.223603,282,30411-Mar-201019:15IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.206721,210,25619-Mar-201014:38x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.206721,685,90419-Mar-201012:05x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.206723,550,60819-Mar-201013:00IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about file system filter drivers, visit the following Microsoft Web site:
Introduction to file system filter drivers (http://msdn.microsoft.com/library/ms790748.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameX86_98179630010f75f8046b2a3bb2a59ac6_31bf3856ad364e35_6.0.6002.22360_none_3788482437d5e9ad.manifest
File versionNot applicable
File size692
Date (UTC)12-Mar-2010
Time (UTC)05:21
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22360_none_a8a06266336027ea.manifest
File versionNot applicable
File size16,265
Date (UTC)11-Mar-2010
Time (UTC)18:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_60fb61ee4ea50c6ca0a365d551f8b3b6_31bf3856ad364e35_6.0.6002.22360_none_0c3cb56e751cbc66.manifest
File versionNot applicable
File size696
Date (UTC)12-Mar-2010
Time (UTC)05:21
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22360_none_04befde9ebbd9920.manifest
File versionNot applicable
File size16,525
Date (UTC)11-Mar-2010
Time (UTC)20:51
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_d777b8a14501903b14c24da251203206_31bf3856ad364e35_6.0.6002.22360_none_f9ed8a7d9a47d807.manifest
File versionNot applicable
File size694
Date (UTC)12-Mar-2010
Time (UTC)05:21
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22360_none_a8a2065c335e30e6.manifest
File versionNot applicable
File size16,517
Date (UTC)11-Mar-2010
Time (UTC)20:05
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_7fabad038d31834ec3add975d4737815_31bf3856ad364e35_6.1.7600.20672_none_5b7c40261982109f.manifest
File versionNot applicable
File size692
Date (UTC)19-Mar-2010
Time (UTC)21:54
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20672_none_a6d8ef8597576126.manifest
File versionNot applicable
File size14,508
Date (UTC)19-Mar-2010
Time (UTC)15:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_15668520a3f7d3cb751ed9224eafb395_31bf3856ad364e35_6.1.7600.20672_none_5c3465534d60b178.manifest
File versionNot applicable
File size696
Date (UTC)19-Mar-2010
Time (UTC)21:54
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20672_none_02f78b094fb4d25c.manifest
File versionNot applicable
File size14,514
Date (UTC)19-Mar-2010
Time (UTC)16:03
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0887a5d85c738ee14a74013fdbf08a69_31bf3856ad364e35_6.1.7600.20672_none_5649152cdf204a78.manifest
File versionNot applicable
File size694
Date (UTC)19-Mar-2010
Time (UTC)21:54
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20672_none_a6da937b97556a22.manifest
File versionNot applicable
File size14,511
Date (UTC)19-Mar-2010
Time (UTC)16:02
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Vista Service Pack 2
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Service Pack 2
  • Windows HPC Server 2008
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbexpertiseinter kbfix kbhotfixserver kbqfe kbautohotfix kbsurveynew kbprb KB976538
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