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Article ID: 976786 - Last Review: March 17, 2014 - Revision: 28.0

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Symptoms

Contact information, such as activities, meetings, status updates, email messages, or meetings, is not displayed in the People Pane in Microsoft Outlook 2013 or Outlook 2010. Instead, the Microsoft Social Connector feature displays the following messages:
There are no items to show in this view.
Search cannot return results for this view. Click here for more information.
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The screen shot shows that the Social Connector feature does not display information about contacts


Additional details about this issue
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When you minimize the People Pane, the following notification is displayed:
Some People Pane features are turned off because Windows Desktop Search isn't available.
Additionally, you receive one of the following error messages when you perform a search in Outlook 2010:
Instant Search is not available when Outlook is running with administrator permissions. To use Instant Search, exit and restart Outlook without administrator permissions.
The Windows Search service is not installed. Outlook cannot provide fast search results using the Instant Search feature unless this service is installed. For information on how to enable this optional component included in your operating system, see the Help included with your version of Microsoft Windows.
To enable the Instant Search feature in Outlook, you must download and install a component for Microsoft Windows.
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Resolution

In order to use the Outlook Social Connector in Outlook 2010 and Outlook 2013, Windows Search must be installed. Additionally, you should not start Outlook 2010 or Outlook 2013 by using the Run as administrator command. Therefore, follow these steps to resolve this issue.

Step 1: Install Windows Search

Make sure that the Windows Search service is running in Windows 8.1

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In Windows 8.1, the Windows Search feature is installed automatically. However, you may have to verify that the Windows Search service is running as expected. To do this, follow these steps:
  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type Services in the search box, and then tap or click View local services.
  3. Locate the Windows Search service, and then make sure the status of the service is Running.
    If the Windows Search service is not running, right click the service and then click Start to start the service.
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    A screenshot for this step
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Install Windows Search in Windows 7 or Windows 8

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  1. Exit Outlook.
  2. In Control Panel, click Programs and Features.
  3. In the navigation pane, click Turn Windows features on or off.
  4. In the Windows Features dialog box, locate and then click to select the Windows Search check box. (The screen shot for this step is listed below).

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    The screen shot for this step.
  5. Click OK.
  6. After the Windows Search feature is installed, click Restart Now to restart your computer.
  7. Start Outlook after your computer restarts.

    Note When you start Outlook after you install Windows Search, a dialog box that resembles the following may be displayed.

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    The screen shot that shows when Outlook is first started after you make the changes
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Install Windows Search in Windows Vista and Windows XP

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Download Windows Search 4.0 from the following Download Center pages:
Windows Search 4.0 for Windows XP (KB940157 (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=55c18cb3-c916-4298-aba3-5b98904f7cda) )

Windows Search 4.0 for Windows Vista SP1 (KB940157) (http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=bc28ed7f-c51b-49cd-b505-95b91b453284)

For more information about how to install Windows Search 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
940157  (http://support.microsoft.com/kb/940157/ ) Description of Windows Search 4.0 and the Multilingual User Interface Pack for Windows Search 4.0
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Step 2: Start Outlook without using the Run as administrator command

In Windows 8.1 and Windows 8, click Outlook 2013 or Outlook 2010 from the Start screen directly.

Or in a previous version of Windows, click Start, click All Programs, click Microsoft Office, and then click Microsoft Outlook 2013 or Microsoft Outlook 2010.

Note Make sure that you do not use the Run as Administrator command.

Applies to
  • Microsoft Outlook 2010
  • Microsoft Outlook 2013
Keywords: 
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