DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 977571 - Last Review: September 3, 2013 - Revision: 1.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

On a computer that is running Windows Server 2008, you try to use Microsoft Outlook through an RPC over HTTP connection (Outlook Anywhere feature). However, Microsoft Outlook crashes and you receive an error message. If you click Show problem details in this error message, you see detailed information that resembles the following:
Faulting application w3wp.exe, version 7.0.6001.18000, time stamp 0x47919ed8, faulting module rpchttp.dll, version 6.0.6001.22276, time stamp 0x48e1b703, exception code 0xc0000005, fault offset 0x000000000002067d, process id 0x39a0, application start time 0x01ca1541323dc94f.

This indicates that the W3wp.exe process crashes.

Cause

The W3wp.exe process crashes because of an error in the RPC proxy component.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The Global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1.22xxxWindows Server 2008SP1LDR
    6.0.600 2.22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.0.6001.22564127,48816-Nov-200914:12x86
Rpchttp.dll6.0.6002.22268127,48816-Nov-200914:02x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.0.6001.22564164,35216-Nov-200914:49x64
Rpchttp.dll6.0.6002.22268164,35216-Nov-200914:01x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpchttp.dll6.0.6001.22564370,68816-Nov-200916:33IA-64
Rpchttp.dll6.0.6002.22268370,68816-Nov-200913:54IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the Outlook Anywhere feature, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb123741.aspx (http://technet.microsoft.com/en-us/library/bb123741.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDate (UTC)Time (UTC)Platform
X86_921b3910f30f42a5dacb73252fa91711_31bf3856ad364e35_6.0.6002.22268_none_5bd8b59fa1bb7dca.manifest69617-Nov-200909:43Not Applicable
X86_ca27a51a7a7cc85b883a997b295438fe_31bf3856ad364e35_6.0.6001.22564_none_78a16ccd49eb8c4b.manifest69617-Nov-200909:43Not Applicable
X86_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6001.22564_none_a045b2f3589e8b16.manifest7,33816-Nov-200917:34Not Applicable
X86_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6002.22268_none_a230260355c14596.manifest7,33816-Nov-200916:00Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDate (UTC)Time (UTC)Platform
Amd64_9f33a4c3cafcc5ec3b9f47373c756fd6_31bf3856ad364e35_6.0.6002.22268_none_977d698e533dddb3.manifest1,04017-Nov-200909:43Not Applicable
Amd64_de034b849a9107e42a115114392029b2_31bf3856ad364e35_6.0.6001.22564_none_44258015fd5b60b0.manifest1,04017-Nov-200909:43Not Applicable
Amd64_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6001.22564_none_fc644e7710fbfc4c.manifest7,36816-Nov-200918:58Not Applicable
Amd64_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6002.22268_none_fe4ec1870e1eb6cc.manifest7,36816-Nov-200918:41Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDate (UTC)Time (UTC)Platform
Ia64_8faa91501b7a763cd8dce5b5c4e44414_31bf3856ad364e35_6.0.6001.22564_none_21e41da79c2a8343.manifest1,03817-Nov-200909:43Not Applicable
Ia64_c31e94ce9d0884bc93edb118acd0c535_31bf3856ad364e35_6.0.6002.22268_none_bcc5d573cc50775d.manifest1,03817-Nov-200909:43Not Applicable
Ia64_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6001.22564_none_a04756e9589c9412.manifest7,35117-Nov-200902:11Not Applicable
Ia64_microsoft-windows-rpc-http_31bf3856ad364e35_6.0.6002.22268_none_a231c9f955bf4e92.manifest7,35116-Nov-200915:16Not Applicable

Applies to
  • Microsoft Office Outlook 2007
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Server 2008 Service Pack 2
Keywords: 
kbexpertisebeginner kbfix kbHotfixServer kbqfe kbautohotfix kbsurveynew kbprb KB977571
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support