DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 978503 - Last Review: June 25, 2012 - Revision: 3.0

Symptoms

Microsoft Expression Web 3 may crash when you try to import a file or a folder.

Cause

This problem may occur when the Folder List panel is closed during the import operation. This problem was first reported in Expression Web 3 Service Pack 1 (SP1).

Workaround

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

To work around this issue, use one of the following methods:
  • Make sure that the Folder List panel is open before you start to import files or folders.

    To open the Folder List panel, click Folder List on the Panels menu. This option lets you show or hide the Folder List panel.
  • Do not use the Import command on the File menu to import a file. Instead, open the folder that contains the file or subfolder that you want to import, and then drag it from the folder directly into Expression Web 3.

Steps to reproduce the problem

 To reproduce the problem, follow these steps:
  1. Close the Folder List panel.
  2. Use the Import command on the File menu to import a file or a folder.

APPLIES TO
  • Microsoft Expression Web 3
Keywords: 
kbrapidpub KB978503
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support